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Quality Suites NYC Gateway
1200 Tonnelle Avenue, North Bergen, New Jersey, United States
About the Quality Suites NYC Gateway
Quality Suites NYC Gateway is a premier lodging option located at 1200 Tonnelle Avenue in North Bergen, New Jersey, just a short drive away from the bustling city of New York. This institution offers comfortable and spacious suites with modern amenities, perfect for both leisure and business travelers. Guests can enjoy complimentary breakfast, free Wi-Fi, and access to a fitness center. With its convenient location and top-notch service, Quality Suites NYC Gateway is the perfect choice for a memorable stay in the New York metropolitan area.
Photos of Quality Suites NYC Gateway
1200 Tonnelle Ave, North Bergen, NJ 07047, United States
Reviews of Quality Suites NYC Gateway
"1) Refused to let my family in the room I reserved for them till I got there, they drove to NYC from Buffalo NY and they had to stop at hotel to leave items so I would fit my suitcase because I was flying in and they had to pick me up. a) So, my granddaughter had to wait on the lobby with her 2-year-old twin boys. They then yelled at my granddaughter that her 2-year-old twin boy were too loud and would disturb the other people. Not child friendly b) I had called twice to make sure we had adjoining room and they said there is an extra fee of $45 to get adjoining room and I said OK. BUT when I got there, they said the rooms were not adjoining. I insisted we needed and wanted adjoining rooms and I had called to make sure fee or not. After I insisted, they did give us the adjoining room. 2) No heat in room 115. When we brought this up, they said you have to push the buttons real hard. But this did not work so no heat in this room for the whole week because they could not do anything for us. a) Toilet did not work right, very hard to flush. We were told to hold the handle longer. b) Mold in the bathtub 3) The Bathroom door in 113 locked and no one could find a key to open it. They finally opened it with a screwdriver, door was broken so they taped it so it would not lock at all. a) Dirty stained seat cushion. b) One bed was had a big dent in the middle and very lumpy which made it very hard to sleep in. 4) There was no TV all week, when I asked, they said they did not have cable so there is no TV. When I asked the Manager, she said that is not true it did not work because of ice and it would be on again soon but never was. 5) The coffee pods in the room were the wrong filters for the coffee pot and leaked all over the cupboard. I told the front desk about this and they said those are the ones they have. I tried to use them in the evening but they were never replaced. 6) We asked for ice and was told the ice machine did not work. Again, the manager said the ice machine on the 3rd floor worked but it did not. 7) They did not make the all the beds every day. The manager said if you leave anything on the beds, they will not make it. I left my PJs on the bed everyday and they made my bed but randomly did not make one of the beds. 8) Breakfast was supposed to be from 7 am to 9 pm they were late everyday setting up breakfast and was not able to get coffee till about 7:30. a) A couple of days you could tell by the taste they heated up the coffee from the day before. b) The Danish and cereal were stale. c) No protein"
"Very noisy. No TV service at all for the week we stayed here. Don't clean room throughly. Don't make all of the beds every day. Coffee filters wrong for coffee maker and it leaked all over and no one cleaned it up or replaced the filters. People tried to say they don't speak English so they could not help us. We were here in January and no heat in room for one night and person on that night did not know why. Bathroom door knob was broken the first night and the man on could not do anything about it and there was no one there that could open it. No ice machine that works. Over all lousey place to stay. If I could give no stars I would!!!"
"Our son had to have major surgery at Mt. Sinai. I discovered it was not very convenient to the hospital(my bad). But this place was top notch. Shuttle service into Manhattan was awesome. My son will need more surgery in the future because he had complications. We will definitely be back. It was the best hotel stay we've had this year. Thank you so much."
"Jezzz! I booked my rooms using CHOICE HOTELS. Reservations for a kitchenette was made! Drove 13 hrs from Georgia with food to cook only to throw away because the guy at the front desk told me there weren't any single rooms IN the HOTEL with a kitchen. I pulled my reservation up several times screen shot the picture of the room and showed the front desk guy over and over in frustration. He had no remorse even gave a false name . It was a very horrible night considering I drove on thanksgiving and planned to eat what I brought with me . Management apologize the next day and showed compassion waived my deposit. The best thing about my stay...."
"Very disappointed with my stay. Breakfast is garbage don't bother to go for that. The room Very dated. Mold and rust can be seen in the bathroom. I won't stay here again. The atmosphere has definitely declined from when I stayed last...too expensive for what you get which is nothing...not even a view. I didn't want to put my things down in the room. The best thing about this place is the location and even that received 3 stars which is pushing it. Please don't stay unless you don't mind filth. Horrible stay. Your money is best spent somewhere else"
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