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Mitchell Gold + Bob Williams
210 Lafayette Street, Manhattan, New York, United States
About the Mitchell Gold + Bob Williams
Mitchell Gold Bob Williams is a renowned furniture store and home goods store located at 210 Lafayette Street in New York City. With a focus on modern and stylish designs, this store offers a wide range of high-quality furniture pieces, home decor items, and accessories to elevate any living space. Whether you're looking to furnish your home with chic and contemporary pieces or add a touch of luxury to your decor, Mitchell Gold Bob Williams has everything you need to create a beautiful and inviting atmosphere. Visit their store in New York City to explore their impressive collection and find the perfect pieces to suit your style and needs.
Photos of Mitchell Gold + Bob Williams
210 Lafayette St, New York, NY 10012, United States
Opening hours of Mitchell Gold + Bob Williams
Monday:
11:00 - 18:00
Tuesday:
11:00 - 18:00
Wednesday:
11:00 - 18:00
Thursday:
11:00 - 18:00
Friday:
11:00 - 18:00
Saturday:
11:00 - 18:00
Sunday:
12:00 - 17:00
Reviews of Mitchell Gold + Bob Williams
"I had a really frustrating experience with ordering an expensive bar cabinet. I waited for months to receive it, but when it finally arrived, it was extremely damaged. I decided to refused the delivery, and requested a replacement. I waited months. Unfortunately, the new bar cabinet also came in damaged. They promised to send someone to fix it, but when the cabinet person arrived weeks later, he only offered me a discount or a new bar cabinet, which will take more time to arrive. Since I was hosting a dinner party and needed a bar cabinet, I had no choice but to keep the damaged one and wait for the discount. I had to go back to the store in Paramus, New Jersey to actually get the promised discount, but to my disappointment, they offered me a side table instead. Months later I also ordered an office chair and a coffee table, but on the day of the delivery, I received a call from the delivery department informing me that the company had gone out of business. They asked me to pay a large delivery fee, which was already included in my previous order. I refused the order and canceled it. Overall, it was a horrible experience and I'm extremely disappointed."
"Absolute worst customer service. MGBW is known for high-quality furnishings, however I wish I read the recent reviews about misleading lead times and subpar customer service before purchasing a couch from the Soho location. The manager lied about the lead time - told us verbally one thing and after we went through the design process we received the invoice with a longer lead time. He told us that was for "padding" but it be closer to what he quoted us. After our purchase, Madison the designer we worked with continued to send us additional items to consider buying. During one of her upsells she casually mentioned our couch would be available in October - 2 months after what we were quoted. When we inquired about the delay she stopped responding to emails and phone calls. We finally were able to get the regional manager involved who confirmed that was a flaw in the system and the couch was on-time. We are approaching our quoted ship date and have emailed and called multiple times for an update and again are getting ghosted by the team. Do yourself a favor and spend $10K for a couch elsewhere with better customer service."
"Forgot to write this review a while ago. This place lies about lead times and when you try to reach out to them by phone or email they never reply back. Called an emailed for weeks finally giving up and filing a fraud charge with my cc company. Then out of no where 2 months later i get a call from a delivery company with no notice saying they were 30 min from my house. Nope refused delivery. Stay away. Ended up getting better products for same price and quicker better customer service."
"Very disappointed! My partner and I bought 3 beautiful chairs made to order , we were very excited when we made the purchase. Unfortunately they never tell you the problems that could occur after. We waited several months and they said due to shortage in demand everything is running late we waited a little longer. Finally in October we received the chairs and I have got rid off my old chairs , well my new chairs were not just wrong color but also defective they were wobbly I called immediately and ask what to do before delivery people leave. They said to keep them for now and someone will reach out to me to address the problem. I have called endlessly and emailed to costumer support there is literally no one to talk to and if you leave a message is useless. I will never recommend this place to buy anything ! It is a horrific experience. No costumer service what so ever also the quality of the products is not good. At the end of the if you have at reach out to us it would have made a big difference but pushing the issue away doesn’t not make it any better. Please be aware of this company they do not care about your inconvenience once they have money. My issue has not been resolved yet still waiting for someone to reach out !!!! Picture in the right was the color we ordered Picture on the left what we received"
"Ordered a Niles bed from MGBW. Waited six months for it. Delivery kept getting pushed back and then their warehouse couldn’t figure out how to ship it to us in one sitting. As a result missed 3 days of work waiting for the bed to come piecemeal. And then when it arrives, there are disgusting black stains on a white headboard, and a tear in the fabric. See the images upon delivery. What a disaster. Update: Last night was the first night we slept on the bed and after just 15 minutes, the wooden slats broke underneath us. When it comes to support from their customer service team, they constantly are constantly sending these issues to their "escalations team” without ever providing an actual solution. Until we hear back from the customer service team we’re relegated once more to the couch without a bed to sleep on. We are tired and just want this nightmare to be over. Update 2: After I posted my Google review, a senior customer service rep at Mitchell Gold reached out to process a pickup and refund of the defective bed. We were grateful for the outreach. The bed was picked up three days later. However, nearly 3 weeks later we still have yet to receive a refund or any status update, despite several calls and unanswered emails to their customer support hotline. We weren't even notified that a refund was on its way, and kept getting passed to different customer support agents without a response."
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