west elm

"Customer service nightmare, not one person offered assistance. Racially profiled us because we are Hispanic, and even though we spent a good amount of money the manager Corey refused to be helpful or listen to our concern. Shop online! Worst experience ever."

"I just moved into a big new apartment, so I've seen A LOT of the other furniture stores around. CB2, RH etc are all great, but the service doesnt even come close to what West Elm did here. It really does make a huge difference and I'll forever come back here already for that reason. Their interior designers are passionate, have gorgeous taste, love to spend time with you, and seem personally invested in making sure your home will live up to its potential (Thank you, Havi!!). I absolutely recommend coming into the store and getting support. It makes all the difference. Their items are made to last forever. Their interior design & customer service is outstanding. Will always come back!"

"What's your time worth? My wife and I have ordered several items from their NYC store and online. The merchandise is good quality, but we were surprised by our most recent purchase. The last item we ordered, a TV Console, took 4 mos. to be delivered. We were told at the store it would take no more that 2 weeks to be delivered since the unit was "in stock" and we are in NJ across the river from NYC. You see, the warehouse facility they use is in NJ so getting it to our building would be "easy." The problem they have is the store is nothing more than a show room, their customer service, their warehouse facility, and their delivery service is all outsourced to different companies. Just dealing with them was exhausting. To add insult to injury, when we did receive the item, it was damaged. Two 7 inch puncture holes on the back side of the unit. The delivery service brought the item in plastic wrap and not even boxed. Our building concierge service wouldn't even let them leave it the first time they tried to leave it with them instead of delivering it directly to us. Calling the same customer service company who couldn't manage to get it shipped out for over 4 mos., resulted in... "No problem, we will just send you a new unit, expect delivery in 2 weeks." NOPE! LOL, on the date of delivery for the new unit my wife got a text... "Your replacement unit will be delayed until next week." Dear West Elm, we will be purchasing all of our future furniture from Room & Board, just down the street from your NYC show room. While a bit more expensive, they do have great customer service and even better quality items. They control their own warehousing and shipping and are accountable to the customer. What's your time worth? Update: now saying replacement won’t get here until Jan 13th - What’s your response to that West Elm? Updated: Jan 17th, no replacement yet. Order from here at your own risk. Feb 1st still nothing… March 1st still nothing... Mar 31 Replacement piece finally showed! All in over 9 mos of dealing with this company. Amazing, we live a few miles away from the warehouse they contract with, across the River from their NYC showroom and it took them over 9 mos to get a functional piece shipped. What is your time worth?"

"West Elm is a furniture store that offers a wide range of modern and contemporary furniture pieces, as well as home decor and accessories. The store's aesthetic is sleek and minimalist, with an emphasis on clean lines and simple designs. Their selection is varied, with options for both small apartments and large homes. One thing that stands out about West Elm is their commitment to sustainability. They offer a range of eco-friendly products, such as furniture made from recycled materials and organic bedding. This is a great feature for consumers who are conscious about their impact on the environment. However, while their selection is impressive, their prices can be on the higher side. The quality of their products is generally good, but some items may not be worth the high price tag. Additionally, some customers have reported issues with the durability of certain pieces. Another potential issue is their customer service. While some customers have reported positive experiences, others have had difficulty getting in touch with customer service or resolving issues with their orders. Overall, West Elm is a solid choice for shoppers looking for modern and eco-friendly furniture. However, customers should be prepared to pay a premium for the style and sustainability features, and may need to exercise caution when making a purchase. I ended up getting a mid century night stand and a rug"

"Kristina was so helpful and in fact the entire staff was wonderful. Beautiful store, we bought a couch after testing them all out and asking way too many questions. So thankful everyone was so helpful and so nice."