Mattress Firm Jersey City

"This is my first time to write a review for a product in public. I am shy and have no gut to speak-out although the appreciation overflows through my heart. This time in particular, I need to put it in writings, because this is the third time that a certain Store Manager in Mattress Firm-Jersey City named STEVE helped me and went beyond his customer service care I always request him of. I was too touched by the way he handled me as his customer. He offered me everything that made me feel “at home” in buying everything that I need for a simple luxury of our “sleeping needs”. We couldn’t ask for more. He is a GIFT to my family. With his kind help and sincere recommendation, we have a very comfortable beds and sleep at home. Thank you very much Steve for being an ANGEL to us! You do an amazing job that touches our hearts so far! You are great and we appreciate you so much! Keep up your winsome attitude and excellent job! We love you! God bless you to the fullest! - Lacson Family"

"Shout out to Steve for being meticulous, transparent, and patient while we tried out and chose our next mattress! Highly recommend his service and this store. Quick delivery and even quicker transaction process."

"I had a great experience. From the moment I walked into the store, I was greeted by Steve, who is friendly and knowledgeable. He took the time to understand my specific needs and helped me find the perfect mattress. His expertise made the entire process smooth and enjoyable. The delivery and setup were hassle-free, and I couldn't be happier with my new mattress."

"Shayla did an excellent job educating me on the differences between the various types of mattresses the store offers. In the spirit of finding the best customer fit, Shayla helped me find the perfect mattress based on the information I provided. She's a top professional, and I appreciated the experience shopping for a mattress."

"Nick at the store is incredible. He is the most helpful salesperson I ever run into. He is patient as I tried different mattresses. He is knowledgeable, professional, and make you very comfortable. The overall shopping experience at this store exceeds my expectations in every way possible. And it gets better. Nick makes himself available by sharing his mobile number with me, so that I can text him with questions on delivery and other issues. He is responsive, and even went out of his way to help me on his day off. The delivery process is also very smooth and quick. I get notification the day before and the day off. Delivery is punctual and professional. After doing my homework ahead and going through all sorts of horror stories of people buying from direct-to-consumer internet mattress brands, I feel truly fortunate that I chose to buy from this store."