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Holiday Inn Express & Suites Jersey City - Holland Tunnel, an IHG Hotel
180 14th Street, Jersey City, New Jersey, United States
About the Holiday Inn Express & Suites Jersey City - Holland Tunnel, an IHG Hotel
Holiday Inn Express & Suites Jersey City - Holland Tunnel, an IHG Hotel, is a modern and comfortable lodging option located in the heart of Jersey City, just minutes away from Manhattan. The hotel offers spacious rooms and suites with contemporary amenities, including free high-speed Wi-Fi, flat-screen TVs, and plush bedding. Guests can enjoy a complimentary hot breakfast each morning, as well as access to a fitness center and business center. Conveniently situated near the Holland Tunnel, this hotel is perfect for both business and leisure travelers looking to explore all that the New York City area has to offer.
Photos of Holiday Inn Express & Suites Jersey City - Holland Tunnel, an IHG Hotel
180 14th St, Jersey City, NJ 07310, United States
Reviews of Holiday Inn Express & Suites Jersey City - Holland Tunnel, an IHG Hotel
"Horrible experience at this hotel. Stayed at this for 2 separate work trips in this past December. On the first visit, I was given a room with no heat!! In December!! When I complained about it, one of the maintenance guys tried to fix it (AKA just pressed some buttons on the thermostat for about 30 minutes - total waste of time), but never got it to work. I was told that they didn't have any other rooms available, so had to try to sleep in a freezing room (sub 60 if I had to guess). They did get me into a different room after the 1st night for whatever that's worth. On the 2nd visit, the room came with a nice blood colored stain on the bedsheets! Just nasty. Save yourself the trouble and stay some place else. There's better options with more customer service/cleanliness, not to mention more convenient access to NYC."
"I loved the rooms, spacious for my granbaby, plenty of towels, the water pressure wasn't too great in room 505, My only issue is I stayed 2 days in 2 different rooms, and each time I found hair on my bed. Lines were clean, but I believe the housekeepers need to do a better job tying up there hair. Other than that, I will definitely return. Oh, n the front desk young man on Saturday morning was exceptionally helpful."
"I am profoundly disheartened by my recent stay at this establishment and feel compelled to express my disappointment. I travelled from Canada expecting a comfortable experience, yet sadly, my stay fell far short of that. Despite booking a room for a five-night stay, the housekeeping staff did not attend to our room. The washroom bins overflowed with used tissues, and the room's trash bin was similarly dire. The linens and towels provided were visibly unclean. Despite my efforts to inform the receptionist, no action was taken to rectify the situation. Turning to the inclusive breakfast, I found it to be thoroughly unsatisfactory. The options were limited, with minimal choices for both vegetarians and non-vegetarians. More concerning was the evident lack of hygiene during the serving process. I observed the server handling meat and non-meat items with her bare hands, posing a significant risk of food contamination. This practice undermined the purpose of offering different dietary options, as the lack of utensils or disposable gloves made the experience distasteful and disappointing. The staff's demeanour was far from accommodating; they appeared disinterested and reserved. I strongly recommend a comprehensive overhaul of hospitality and customer service training to address these shortcomings. Regrettably, based on my experience, I cannot recommend this location to others. I hope my feedback prompts positive changes in the future, ensuring a more satisfactory experience for future guests."
"Great hotel for a short stay. The breakfast has a lot of options to choose. Unfortunately, the famous pancake machine wasn't working. The place was tidy and clean, rooms were very nice, and the bed was very comfortable, just like the pillows. It's 10 minute away (walking) from the PATH train to Manhattan. Great overall experience"
"Great hotel. Leo at the front desk was most helpful in helping us country folks try and figure out how to navigate a big city. The room was great, very spacious and beds comfortable. Parking is tight but expected when in the city. The valet was great about getting us parked and on our way. Also, great city view from the 4th floor."
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