Fastport Passport

"I STILL HAVE NOT RECEIVED MY PASSPORT!!!!!!!!! This service is not what it used to be. I used them to expedite my husband's passport about 6 years ago and it was amazing. They made it so easy, they always answered the phone, they called me if there were any issues or if they needed anything. NO LONGER. I submitted my renewal application to them the last week of February (4-7 weeks wait time at the time, i believe) so I could go on a driving trip to Canada with my family this Thursday (May 11th, 2023). That is 10 weeks before my travel date. They held onto my passport application for 1 MONTH before I asked them for my application status. Turns out Fastport Passport rejected my photo and sent me an email asking for a new photo, which got filtered into spam. I didn't see it until 4 weeks after submitting my application. I mailed a new photo to them the day I found the email in my spam folder. It took them a WEEK to then submit my application to the state. So, after submitting my application the last week of February, it wasn't until the first week of April that my application finally made it to the department of state. Well, in that time, the dept of state had received so many applications that "expedited" now means 7-9 weeks. They have now estimated that I won't receive my passport until as early as next week (too late to be able to go on my trip) or the as late as the first week of May! I no longer recommend this service. I have tried to call several times. I only actually received a call back one time and they left me a voicemail and completely ignored my request for a refund of their fee. I have sent emails asking for a refund of their fee and haven't heard anything back. And I STILL haven't received my passport. Use a different service or just do it yourself. Fastport Passport is not the company it used to be, apparently, and has almost nonexistent customer service and doesn't complete the service they advertise. I will change this review if they refund me their fee of an additional $189 ON TOP of the government expedited fees. It's a waste of money and this company is now a scam. Which is awful, because they used to be great."

"Look at all the recent reviews they are accurate. Had a nightmare of a time. They didn't provide anything. Paid for expedited services only to still not have my passport after 6 weeks. Would have been faster not to use them. STAY AWAY and DO NOT USE THEM!!!"

"It's honestly kind of a scam company now. It used to be amazing. This time around, they literally did NOTHING, not even provide the label. We essentially paid for free state department forms from them because they had us just submit it through the acceptance center. Not only did they ignore us after being paid, they tried to say they were tied into the state dept website, yet couldn't see anything other than the regular free tracking. I'm glad the attorneys general is coming for them because they are flat out deceptive. It looks like people who get the label get good service but Wanda refused."

"Only giving a star because i have to. I have tried to call and speak with a person for 2 weeks now. Ive also done the call back about 15 times and not one call back. How are you to ask quetion or get help when needed??? I've figured it out on my own now and paid over $800 for nothing! Would never use them again. Now i just want a refund and can't get in touch with anyone!"

"This company is the real deal. I won a trip overseas through my work and realized my passport was expired... I needed it in 4 and a half weeks. I paid for the 5 week option since it was not as expensive, hoping it would come just in time. I was hesitant to pay the extra money but they were able to get me my new passport in hand in 2 weeks! saved my trip. (Their official day count begins once they receive your completed paperwork.) So keep that in mind when you order"