Payless Mattress

"Customer Service does not exist. Spoke to someone on the phone after coming in and speaking to the owner asked if they could have the owner give me a call back because he was offsite they told me no I actually have to drive to their store and then they will call the owner if I would like, once I got there and they called the owner, they didn’t even want to let me speak to them at first they wanted to tell the owner the quote that they gave me first. I spoke to the owner about the quote that he gave me. Her quote was $200 higher than his quote. The owner then said he dose remember is having the conversation but doesn’t remember the price he promised after employee told him a different price than she quoted me. So he would not honor his original offer from Monday this in Friday"

"Can’t be trusted. Everyone there is quoting different prices and then doesn’t honor the lowest price given. “Ohh I really don’t remember giving you that number” scam artist!!"

"They are running a scam here. I got three different prices and every time the price got higher. I came in on the owner gave me a price. ($400) I called in and spoke to the lady she quoted me a higher price ($420) then when I went for the purchase they quoted me over $200 more. Almost $600 Will bait and switch you…. Don’t trust this company!!!!!"

"I made a call to this Payless mattress at South Orange ave in Newark to know if they have exact thing that I needed including the price range so that I don’t have to drive to the store for nothing. All the information I needed were giving to me respectfully. They promised delivery even though it was a day before Thanksgiving. I went there and picked what I needed and it was delivered same day as promised. They kept in touch with me to notify me of any delay in time . The driver was very patient. I recommend this place for mattress and bedding needs, for good customer service, good quality and good price."

"I recently ordered a twin size bunk bed for my children and the customer service was excellent from the beginning to the end down to the delivery guys. Very professional very courteous I will be shopping again with Payless Mattress.."