City Radiology Center

"This place was horrific. The receptionist was extremely rude to another patient who was waiting to be seen. The receptionist clearly hates her job. The place is run down. Not very clean. The equipment is ANCIENT. They actually were not able to do my MRI because the machine was malfunctioning. The tech did everything he could to somehow “rig it” to work to no avail. I wasted over an hour and walked out without my MRI getting done. I even took the day off from work. The tech who was doing the MRI was cursing out of frustration. Unprofessional. Yesterday, I went to an open MRI in Kearny on elm street. What a pleasure!!!!! Great place!! Only wish I had gone there first."

"They've been very kind to me. I got an MRI done almost 6 months ago, but misplaced my CD. I called them to see if I may be able to get another copy. The lady responded that I can pick it up the next day. I told her I have an appointment early morning the next day and can only pick the CD up now. She responded that if that's the case, she'll take care of it now and I may come within half an hour to pick it up!"

"We been going to this facility for almost 10 years. Their quality of service is going down for last few years and especially now they treated us like trash. My wife had a recent MRI done last week and needed a comparison between current and MRI done back in 2013 at this facility. The request was made by the neurosurgeon to get cd for the previous MRI. They were not busy and chatting. I requested to please hurry (my wife was in severe pain after 3 hours in car travelling for pain doctor visit) and they didn't like that. They played cheeky and said federal rules and regulations don't allow them to release records other than patient and took their frustration out at us. I became annoyed at them as they insisted that my wife has to be there physically as they must see her face for ID purposes. I had shown them my wife's DL but they wanted to see her personally or were asking me to provide a power of attorney signed by her. I told them that my wife is outside with severe back pain, laying in the car (she had already a cervical surgery done and needs lower back surgery because of disk herniation (L4 & L5). I even pulled my car right in front of their door entrance but they won't go to the door (walk 10-15 feet) and see her face to confirm ID. I got so upset that I called 911 for an officer but they didn't budge. I requested for a wheel chair and one with a broken foot rest was provided. No assistance to get my wife into the chair even after my request (saying we don't want to get sued). I hardly managed to walk in the facility with my wife in wheel chair, tears in her both eyes because of severe pain she had (impingement of nerves at L4 & L5) because of this movement. They made her sign and again checked her ID (though I have shown them already). Officer calmed things down and saw my wife crying with pain and offered his assistance and we appreciated that. Its not that they were right about asking for my wife to be there physically, we always sign both our names as responsible party who can request for the release of medical records. We just signed one last week at the time of MRI service (I had my knee x rays done that same day), so they had that authorization form already signed. Secondly, Hudson Radiology center medical record release form not only shows the patient's name to be signed at the end but also for Parent/ Guardian and other relationship as well, so others can/were signing on behalf of the patient (I did pick up her records many times in the past). The most frustrating words the receptionist said were that she doesn't care if she's in pain or what so ever, we care less and she must be here physically. I'm sure they were aware of the fact that my wife has issues with her back so its just inhumane for them not to see her while she is outside next to their entrance and they made her suffer for their ego, wonder if there is any humanity left around us. It might not make any difference to them but at least we are not going there for any exams anymore and please consider carefully every possibility before having your test scheduled."

"I had never had a problem with Hudson Radiology - use them for 15 years. They stopped doing mammogram for a while and I did mine at Bayonne Hospital ones but came back there. They open all day, very flexible to make or reschedule appointment. My reports were reviewed and send to my doctor fast."

"I have used Hudson Radiology for several years now for myself, my husband and my three boys. We used to use the radiology department at Bayonne Medical Center and they were simply horrible to deal with. We have had several tests done at Hudson Radiology's facility: MRIs, CT Scans with and without contrast, mammograms, and x-rays. I have never had any issues with the technicians nor the reception staff. They do tend to fall behind and I have waited about an hour for some appointments while at other times, I was able to go right in within 10 minutes. I do book my appointments with them well in advance so maybe that is why I didn't have any of the issues described by others in this forum. All I can say is that in my experience, I have never had a problem with my doctors getting a report or CD. I also been able to get copies for other doctors without a hassle. I just try to give them a little bit of time to prepare it."