Philly Pretzel Factory

"Pretzels were absolutely horrible, so stale and rock hard. So disappointed since I ordered these for a work event. They were very clearly reheated from the day before. Waste of $56. Wont be ordering from here again."

"Tried to order online and kept getting a buffering symbol from 7:30 am on. Tried again figuring they needed to be open, pick a desired time suggested by their website and still had an issue. Called them thinking there was a problem and their answer was “We can’t help you and that they were busy and they suggested coming in. I asked about how long it would take to make the platter if I couldn’t order online and I was told they couldn’t tell me. Never ordered. Never will and this was for a gift for my son’s group home staff that I had to come up with another idea in an hour. Thanks Pretzel people!"

"You are going to kill someone with your food handling practices. Cheese with mold on it. How many times was it heated and cooled and then reheated again. If you want to see how your immune system handles botulism, go for it. That was just the cheese, who knows what else is disgusting and bacteria ridden in that kitchen. Stay far away and just buy frozen ones from Costco."

"I was going to leave a review of the nasty women that but seeing there’s 100 reviews of her alone. The owner should let her go she is losing you money. When a Customer calls and says are you able to make a certain amount of pretzels in a short time and she just repeats we’re very busy walk in only. Go get a different job you miserable *****"

"Do not go to this location. Wife and I went in to get pretzels and asked if we could split a tub mixed with cinnamon and original. Told us no. I asked can I then get a box of original and a box of cinnamon. Told us no more cinnamon was being made right now because it takes a while to make. And we could take them from the sample tray if we wanted cinnamon."