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About the Kasa HQ
Kasa HQ is a premier real estate agency located at 155 East 44th Street in New York City. Our team of experienced professionals is dedicated to helping clients find their dream homes or investment properties in the bustling real estate market of New York. Whether you are looking to buy, sell, or rent, Kasa HQ is committed to providing top-notch service and expertise to meet your real estate needs. Contact us today to start your journey towards finding the perfect property in the heart of New York City.
Reviews of Kasa HQ
"Great place to stay for our group of 8. All the amenities you need with a lovely pool and comfortable beds and very spacious. Also loved the extra touch of birthday balloons as we arrived. Definitely recommend!"
"TLDR; don’t stay with Kasa, they overcomplicate things and try to find a solution for a market problem that doesn’t exist. Go stay at a reputable hotel instead and enjoy a business model that’s proven. Kasa is a remote real estate platform and let’s user book short term stays at various apartment properties across the US. It’s similar to AirBnb but all the properties seemed to be owned by a single owner, i.e, Kasa. I had never heard of Kasa before and booked through my Chase account. Kasa never communicated to me they didn’t operate a traditional hotel. In fact, I never received any communication prior to my stay about check in procedures, location, and other key information. I was very surprised when I showed up to the property address (provided by Chase) and it was a named apartment building that seemed to have no affiliation with “Kasa”. Kasa doesn’t have on-site personnel so I had to call a representative and have them walk me through. We got through it and it was fine in the end but much more difficult than a traditional hotel. If you’re unfamiliar with Kasa the initial intake process of using technology to verify identify and other booking information isn’t accessible to any one who’s not extremely tech savvy. The apartment itself had problems with the shower and Kasa lack of on-site presence was another hurdle in resolving that problem. Building quality and unit quality may vary unit by unit since the apartments Kasa rents you aren’t consolidated under one brand (like Hilton would be). Your experience could vary. Lastly, I tried to get a late check out at the front desk when I arrived and I was told that would be fine. Because Kasa isn’t affiliated with the properties which they rent to users the property level staff never communicated to Kasa that I received a late check out. Consequently Kasa’s next booking got messed up and the property level staff and Kasa weren’t on the same page. The whole process was a headache and I can’t recommend any business traveler stay here over a Hilton/Marriott. Save yourself the trouble and stay in a traditional hotel."
"The facility is small but efficient and clean. I have no qualms with the accommodations. Unfortunately for me I left a pair of Vintage Levi jeans and G-Star belt in the room (value over $300). When I inquired if they had found them, I was told the housekeeper found a pair of "old and dirty jeans" on the floor so threw them out. Even though I only made the mistake of leaving an item, they offered me $50 essentially to go away. This did not seem fair to me as they were at fault and, in my opinion, should have reimbursed me for the loss in its entirety. My communication with them was maddening to the point I thought I was speaking with an AI help desk and not a person. All in all I am leaving the experience with a bad taste in my mouth. If you choose to stay, triple check your room before departing or expect the same treatment."
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