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Hand and Stone Massage and Facial Spa
500 South River Street, Hackensack, New Jersey, United States
About the Hand and Stone Massage and Facial Spa
Hand and Stone Massage and Facial Spa is a luxurious beauty salon and spa located in Hackensack, New Jersey. Our skilled therapists offer a range of relaxing and rejuvenating massages and facials to help you unwind and pamper yourself. Whether you're looking to relieve tension in your muscles or improve your skin's appearance, our expert staff is here to cater to your needs. Come visit us at 500 South River Street for a tranquil spa experience that will leave you feeling refreshed and revitalized.
Photos of Hand and Stone Massage and Facial Spa
500 S River St Suite 16, Hackensack, NJ 07601, United States
Opening hours of Hand and Stone Massage and Facial Spa
Monday:
10:00 - 21:00
Tuesday:
10:00 - 21:00
Wednesday:
10:00 - 21:00
Thursday:
10:00 - 21:00
Friday:
10:00 - 21:00
Saturday:
09:00 - 20:00
Sunday:
09:00 - 18:00
Reviews of Hand and Stone Massage and Facial Spa
"I received facials with Jennifer and really loved how professional, informative, and detailed she was with my needs. I also thought the front desk was very friendly and helpful."
"I had to cancel an appointment due to me not feeling well. My appointment was early the following day and I spoke to the manager (Kelly) who refused to cancel the appt without charging me for the service because I hadn’t called 24 hours in advance. The office opened at 10am on a Friday, I called at 10am. I also tried to call at 8am with no answer. I canceled my membership, and contacted the corporate office, they were also no help due to the fact that I canceled my membership. Go to Clifton or Kearny."
"Please stay away from memberships. They are a scam. The staff does not let you leave out from them. After calling on May 18, after my monthly charge left my account, I requested to cancel my account. The representative said they would put in their notes and someone would call me back. After that, I called back today since no one called me back, and again it’s another billing cycle. Today they tell me the manager is sitting right there but takes the call in the order that they were received and that it would take 72 hours. Now having called over a month ago and is a member who has visited the store, I can say with 100% surety that it is not so busy that someone cannot cancel my membership so I don’t get charged another month. The representative stated she could not prevent or stop the charge, nor could she ensure reimbursement since this was a fault on their end. I’m sad that this is my terminal experience with them, and I will update this post when my account is terminated. Why should I pay for another month for a mistake on their end?"
"My boyfriend and I had an appointment for a 60 min couples massage at 2 pm, we couldn't get 15 min early to fill out the forms (not that anybody would have warned us to do it) so they had us waiting a bit, and after filling the forms it was 2:11. By the time we went in the room and started the massages it was 2:15. At this point I still expect my massage to last until 3:00 pm because we paid for 60 min, but no, it was 2:50 when the service was announced to be over. We were so unhappy so we let the lady in the front desk know that at the end we only got a 35 min service when we paid for 60, her response was "well at least you enjoyed your service" Draw you own conclusions about the kind of customer service that you can get in this place. Never coming back again to this place."
"Be Careful because they charge hidden fees. They charged with a package transfer fee without telling us. We have been to multiple other locations and never been charged the fee. If you are going to transfer a package I would recommend going to Clifton another branch that does not charge transfer fees as most of them do not. They also changed my masseuse on the last appointment without telling me. I had requested a specific masseuse over a month prior and even had to reschedule because apparently she did not work on the day for which they booked my appointment. The replacement was mediocre however my regular masseuse, camile, is excellent. Girlfriend also thought that her massage and last facial were very mediocre. Also they only do 90 minute massages for certain people. Camille deserves 5 stars but management deserves one her poor policy"
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