Tutor Time of New City

"Both of my kids attended tutor time. My son began around age 2 and daughter at 8 months. Initially they were doing well at tutor time but then we started noticing some issues but let them slide thinking they were one off scenarios. But the last two weeks they attended tutor time was the worst experience for us. Each day there was a problem and it progressively got more and more concerning. In the last 2 weeks my daughters crib sheet got switched with another child’s despite being labeled and it took several reminders to get it back. The last week alone my daughters bottle was missing from her bag and the staff had no idea where it went (probably with another parent). The next day she was sent home with another child’s TWO bottles. So I have no idea if she drank another kids milk/formula etc instead (serious hygiene issue plus concern for any child who has allergies/milk sensitivities). Next day I got my son’s Epipen box back (2 days before his last day) which didn’t make sense because what if there was an emergency the last 2 days in school and he needed it? Plus a pen was missing from the box when it was never used. The staff had no idea where it disappeared. Zero accountability here they just shrugged it off like it was no big deal. My husband asked Danielle to speak to management regarding this and she said that “I am the management.” Just when we thought it couldn’t get any worse the next day they fed my vegetarian daughter chicken nuggets and then tried to pass it off as if it was incorrectly noted on the brightwheel app. That’s not acceptable. They also sent her home on her last day with another child’s pacifier in her mouth. I am beyond appalled. The same day was my son’s last day and of course they didn’t send his bookbag with his crib sheet and blanket and refused to find it anywhere besides his classroom. They finally found it in ANOTHER classroom. My son slept without a crib sheet and blanket the entire week and neither his teacher nor admin staff told us that they could not locate his bag and sheet/blanket all week. He slept directly on the cot all week - that is extremely irresponsible. Both kids have been admitted to the ER recently (separate times) due to illnesses contracted at the center. No one knows what they are doing at this center. They do not care about the children only $$$ and constantly ignore messages on the app they prefer we use to communicate. The management is seriously lacking and it is a hit or a miss having decent teachers. I want to emphasize that management seriously doesn’t care, nor do they acknowledge serious safety issues. Do yourself a favor and don’t send your kids here. Our 11 month old started refusing to sit in her car seat in the morning and would cry every morning when she knew it was time for school over the last few weeks. Often times they wouldn’t change her diaper regularly and she would come home with a terrible rash. Our 3 year old would verbalized that he hated school over the last few weeks. We are glad both of our kids no longer go to tutor time. This place has seriously degraded and needs new management."

"When my daughter went to tutor time she needed to take gas reflex medicine to help her digest her milk i shortly after find out that's they will not give her, her medicine if she was asleep they will say they will come back later to give to her & they wouldn't!!! So my daughter will be suffering in pain crying because she didn't have her medicine that is needed 3 times a day to help her digest. ( morning afternoon & evening ) where tutor time was responsible to give it to her during the afternoon. Also a lot of the staff are just young kids as teachers!!! I was not happy with this daycare as it's very nice and clean inside but looks can be deceiving! I took my daughter out of there. I Just wanted to give my review for other moms out there to know!"

"My son has attended tutor time since he turned 1. All of his teachers have been amazing. Teachers and Admin are so responsive via the app to any and all questions. They constantly upload information in real time regarding meals, diapers, activities and mostly importantly adorable pictures. I always feel connected to my son, which is invaluable. He loves it and so do we. I highly recommend. The staff work very hard to stay open all year round and during inclement weather!"

"My daughter loves going to school at Tutor Time and has learned so much being there. She’s also become more social and independent. I also, really enjoy the app updates and daily communication. It’s always consistent and transparent. Being away from my toddler is difficult but Tutor Time helps ease the transition. I’m grateful for the teachers and helpful administrators!"

"From the first email I have felt my son would be in wonderful hands at Tutor Time of New City. Ms. Heather and Ms. Karen answered a series of questions with such grace and kindness before my son was even enrolled. His teachers have always shown extreme compassion with his struggles. At 3 years old going on 4 years old this was his first time in a school setting and with this amazing staff it went so well. The greeting at the door was by far the most amazing experience for me as a mother. I commend the entire staff for knowing every child's name and parent. As he heads to Kindergarten in the fall I am sad for him to leave but hope to send his little sister in a year. For a first school experience I definitely recommend Tutor Time of New City."