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Hand and Stone Massage and Facial Spa
828 Franklin Avenue, Franklin Lakes, New Jersey, United States
About the Hand and Stone Massage and Facial Spa
Hand and Stone Massage and Facial Spa is a luxurious beauty salon and spa located at 828 Franklin Avenue in Franklin Lakes, New Jersey. Our expert therapists offer a wide range of services including massages, facials, and other beauty treatments to help you relax and rejuvenate. Whether you're looking to unwind after a long day or pamper yourself for a special occasion, our friendly staff will ensure you leave feeling refreshed and revitalized. Visit us today to experience the ultimate in relaxation and self-care.
Photos of Hand and Stone Massage and Facial Spa
828 Franklin Ave, Franklin Lakes, NJ 07417, United States
Opening hours of Hand and Stone Massage and Facial Spa
Monday:
09:00 - 22:00
Tuesday:
09:00 - 22:00
Wednesday:
09:00 - 22:00
Thursday:
09:00 - 22:00
Friday:
09:00 - 22:00
Saturday:
08:00 - 20:00
Sunday:
10:00 - 18:00
Reviews of Hand and Stone Massage and Facial Spa
"This place is amazing. I couldn’t have asked for better facials. I love the membership they have. I look forward to every appointment I have."
"Had a couple’s massage and my bf and I were assigned to Eric and Darren. Both of them were absolutely lovely. I was so relaxed during my session I fell asleep."
"I love my hand and stone membership, but hate this location. Every other location's staff is friendly, honest and helpful. Here, they are not. I had accumulated a lot of credits, and was having a difficult time catching up on using them. When I called to ask if I could freeze my membership, I was rudely told I could only freeze it if I had a doctor's note stating I had a medical reason why I could not receive a massage. This was a flat out lie. A customer service representative from a different location told me this was untrue and even gave me a form for membership freezing and it shows several reasons why one can request to freeze INCLUDING catching up on unused credits. Strike one. Then, I had fraud with my credit card and when they called me asking about an updated form of payment for my membership, I asked again about freezing. I received an attitude about it and when I stated that I knew I could freeze it to catch up on using credits, she finally allowed for the freeze. I guess they only put the freeze through for one month and never called me back again for an updated card. Without even letting me know they CANCELLED my membership. Overall this location is just flat out rude and disrespectful. I feel bad leaving this review because I do genuinely enjoy the massage and facial services I receive but their customer service is just unbearable. When I do reinstate my membership it will definitely not be for this location as my home location."
"I really enjoyed my massage, but I have noticed from the last few I had, it’s not a full 50 minutes. I feel for the money which has gone up significantly, you should have the service for a full time. The massages have been about 45 minutes. $149.00 is very expensive for a 45 minute massage."
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