The Gateway Family YMCA - Five Points Branch YMCA

"Management needs to be replaced. Completely incompetent. Don't waste your time with this branch. Alexandria needs to be retrained and figure out what their policies are."

"The director Arielle and assistant director Lauren are both rude! They don’t return phone calls or respond to emails. Both very unprofessional. They’re nothing like the old directors."

"Whatever you do, DO NOT enroll your child in this daycare!! The director Arielle and assistant director Lauren are both unprofessional and unorganized. They also don’t know how to communicate properly. Neither one of them ever answers the phone or returns any phone calls to answer simple questions. They will also try to have you enroll your kid without even having a tour done. Why would I register my child in a place I haven’t seen first? I really don’t recommend this place it deserves a zero."

"The swimming pool often closes with no advance notification. We have been members for over a year and I used the facility mostly over the weekend to get the kids opportunities to swim besides their swimming lessons. The pool has closed for 3 out of my last 6 visits for random reasons. For two times, including today, it was because they don't have life guards on sites. Knowing that they are not very reliable, I even called before I leave today to make sure that the pool is open. Sure even, when we arrived one hour later, a piece of paper was stick on the glass door saying that the pool would be closed for the rest of the day. When asked, the staff confirmed that the pool was open earlier and then due to a lack of life guards, the pool got closed. This is not the first time!!! This place clearly needs better management and a more caring and capable director who can hire responsible staffs and make sure that their facility can at least stay open to serve the community! Not worth the troubles. Look for other options if your goal is to use the pool"

"This YMCA is quite good for a local location and the free classes are great. Check-in is normally quick and easy. This location is a little small but has a good amount of resources for its size. The pool is 5 feet deep at its deepest but is well kept. Locker rooms are rather spacious, include a sauna, 3 showers and 3 bathroom stalls. In the fitness room, some of the treadmills are missing a function like the course visuals or incline but most machines are fully operational and well kept."