Apple Rockaway
301 Mount Hope Avenue, Rockaway, New Jersey, United States
About the Apple Rockaway
Apple Rockaway is an electronics store located at 301 Mount Hope Avenue in Rockaway, New Jersey, United States. At Apple Rockaway, customers can receive expert advice in person and shop for a wide range of Apple products. Whether you need help setting up your device, recovering your Apple ID, or replacing a screen, the Genius Support team is there to assist you. Additionally, sign language interpretation is available through an on-demand video service at no cost, and in-person interpreters can be arranged for store sessions and events. Customers can also take advantage of services such as trading in eligible devices for instant credit, purchasing products online for in-store pickup, and paying monthly at 0% APR with Apple Card Monthly Installments. Visit the Genius Bar for expert service and support, or attend free sessions at the Apple Store to learn more about your favorite products. Apple Rockaway is committed to going carbon neutral by 2030, ensuring a sustainable future for all.
Photos of Apple Rockaway
301 Mt Hope Ave, Rockaway, NJ 07866, United States
Opening hours of Apple Rockaway
Monday:
10:00 - 20:00
Tuesday:
10:00 - 20:00
Wednesday:
10:00 - 20:00
Thursday:
10:00 - 20:00
Friday:
10:00 - 21:00
Saturday:
10:00 - 21:00
Sunday:
12:00 - 18:00
Reviews of Apple Rockaway
"I had a great experience yesterday at the Apple Store in Rockaway. My work/personal laptop battery needed repair. Alex provided great service and hooked me up with the business team and we discussed the cost of repair vs purchasing a new one and what makes the most sense/saves the most money. Then on the way out, my kids were given free kids t-shirts. Super nice and just good vibes all around. Especially for a Sunday morning. Love that we are so close to this store."
"Went for a battery replacement. The employees were very professional until I had to deal with store manager Tom. He was very nasty, rude and got very nasty with me basically yelling that the system has been down for 2 hours and he can’t help me. I asked what do I pay for Apple care for? He said paying for Apple care is not guaranteed for repairs. Once I was told that, I pulled out my phone and started recording the conversation because I knew what he was saying wasn’t true. I’ve basically been paying for Apple care for nothing. I ask when can I come back? He said he doesn’t know. Just tell me you don’t want to replace my phone because it’s the 11 pro and you rather me upgrade. Once he seen me recording, he demanded I delete the video or he has security remove me. I told him I just want my battery replaced, and security came and asked me to leave. Making a complaint with cooperate along with the recordings."
"Walked in. Made an appointment with the employee at the door. Needed to wait 20 minutes for the appointment. No big deal, so we browsed the products. The store was crowded. The security guard followed us the whole time. She didn’t follow anyone else. We sat down after browsing and waited for the appointment to start. It started to get late. I stayed sitting while my partner got up to inquire about the appointment time passing. The security guard followed him to the other side of the store as he talked to an employee. We had to wait another 20 minutes. The security guard spent 50% of her time on her phone and the other 50% watching us out of the 30 people that were in the store. We had no bags with us, and we weren’t doing anything, except for browsing the devices that had security devices attached to them and waiting for our appointment. All normal customer stuff. Really bizarre experience and I ended up not buying a laptop because I felt so uncomfortable. Won’t be visiting this place again. I also see that Apple doesn’t reply to any of the negative reviews so I doubt this behavior will ever get addressed."
"Just needing to purchase a USB - C to lighting cable. All the Apple employees put their heads down and avoid acknowledge when a person, just wants to make a simple purchase. Ask politely to purchase it the individual Apple employee said he was busy helping somebody else but then went over to try to get a colleague to help me. They start having a conversation for about a minute or two and then they had the audacity to say well I’ll get to you soon enough and they made faces and comments when we said we had to go to an appointment"
"Saturday night, store is practically empty, I am ready to buy a computer, come in and we are ignored by every single employee. Stayed in the store looking at the computers and specifications clearly we were interested, yet any of the people that work here have 0 in customer service. The only acknowledgement we got was when we headed out the door 30 minutes later with a "have a good night guys" so frustrating, Apple should definitely invest in some course for their employees on customer service."
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