Fairway Market Kips Bay

"Prices are quite high and difficult to find items. Difficult to find an employee who can help. They do however have a big selection of items"

"Ground beef is three dollars above the national average, family packs are only marked $.10 less per pound. Update: 1 week later. 12/30. Ground beef is now only $1.50 above the national average. I can only think that Fairway adjusted the price before the holidays, knowing of course, people buy more food at this time."

"Fairway is an interesting store. I always wondered if more locations would have survived had they figured out that how not to confuse customers. Many items are not grouped together and are all over the place. This location is ok, just a small selection of yogurt, frozen fruit and veggies."

"When I got home after shopping, I noticed an item purchased had an expired date. I returned the next day with a receipt to request an exchange. The employee helped to get a new one, included a paid sticker, and then I continued to shop. Later, he found me in the aisles and said he wasn’t supposed to accept the item because the expiration was 3 months ago and escorted me back to customer service to speak with the Asst Mgr and MOD. The three of them went back to the shelves to collect all items of the same company/flavor and showed me that the other items on the shelves had the same future expiration and that there was no way the product I returned was on the shelf the day prior. I continued to explain that an employee helped me with said item because it was something I couldn’t reach and they could view their security videos to see this interaction. They asked for the employee’s name and this type of unprofessionalism and back and forth continued. I said I should not be inconvenienced due to their staff not clearing the shelves. They replied that they consistently removed expired items and I used my experience as an example where it didn’t happen. The MOD said as a one time courtesy she will let me keep the item. I definitely did not experience any courtesy from those in a management position. The first employee (probably someone on the floor, was the most helpful). I even contacted customer service on their website and received a delayed, incoherent, and grammatically incorrect response. I replied for further clarification - silence. I loved Fairway for their selection and prices. They need to include appropriate training to ensure quality service. I have chosen not to return as a customer, after 20 years."

"This used to be one of my favorite Fairway destinations, but that has changed since they shut down a few stores. Regardless of the time that you visit I swear I am in two different stores. The mess left in some of the aisles makes it a burden to get around. The employees just leave stock all over the place and they move on to perform other tasks without first completing what they already started. I have seen unattended spills, trash filled aisles and wet products in the deli cases. On the otherhand, the meat, seafood and produce aisles are almost always immaculate. They really need to get their act together."