ShopRite of New Milford

"Seafood department not always staffed. Went in for a Lobster and the guy behind the counter was from the deli and had no idea what he was doing. He didn't know the code for the Lobster. Bro seriously asked me to wait 20 min. I'd rather go an hour out of my way and pay double the price instead than wait like a sucker because you can't keep a department staffed. Edit: No I won't reach out. Put a binder with all the product codes by the scales. Issue: fixed, now anyone from any department can just look it up and ring it up. I don't blame the guy behind the counter, it wasn't his department. But if all the scales in all the departments have the relevant codes on hand then there would be 0 issues with coverage as long as everyone is informed."

"I wanted to give brownie points to the cashier, who was extremely helpful, and always had a smile on his face. His name is Jonathan and he was such a pleasure when being checked out at ShopRite in New Milford. His customer service was top-notch!!!!"

"Their order pickup is really pretty bad. You can sit in your car for 40 minutes- to an hour waiting, even though you’re told that it’s ready. Today we didn’t wait too long, but the guy brought out the crates and just left them behind the trunk. They used to at least, load them into your car for you. He left a huge trolley locked behind the trunk and we had to unload them, move the crates, and drag the trolley away so that we could back out of our spot. Come on Shoprite! You can do better!!"

"I would buy pretty great sandwiches here at the deli section. The sign says, “made to order”. I only came once every other month. The staff, especially the Filipino woman with black hair and the baseball cap, became lazy. I wouldn’t have written this review if she hadn’t walked up to me and my husband and lied to us. She said there was no more bread and said to pick a sandwich from the cooler. I wanted the chicken cutlet option. She said they didn’t have that, only grilled. I was okay with grilled but she didn’t want to make it. I believed her when she said they ran out of everything, no problem, until I saw that there was more bread and everything else. She didn’t want to make my food when I’m always polite to her."

"Great store. They sell fruits, vegetables, meat, dairy products and many other products. Register your phone number to get additional discount. The staff is friendly and helpful. They have self check out option. Parking should not be an issue, they have ample space."