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B & Y TOP GLASS LLC
4346 New Jersey 27, Princeton, New Jersey 08540
About the B & Y TOP GLASS LLC
B & Y TOP GLASS LLC is a reputable institution located at 4346 New Jersey 27, Princeton, New Jersey, United States. As a general contractor, home goods store, and retail store, we specialize in providing top-quality glass products and services for residential and commercial projects. Our team of skilled professionals is dedicated to delivering exceptional customer service and craftsmanship. Whether you're looking to upgrade your home with new glass fixtures or need assistance with a renovation project, B & Y TOP GLASS LLC is your go-to destination for all your glass needs. Visit us today to explore our wide selection of products and experience our commitment to excellence.
Photos of B & Y TOP GLASS LLC
4346 NJ-27, Princeton, NJ 08540, United States
Opening hours of B & Y TOP GLASS LLC
Monday:
09:00 - 18:00
Tuesday:
09:00 - 18:00
Wednesday:
09:00 - 18:00
Thursday:
09:00 - 18:00
Friday:
09:00 - 18:00
Saturday:
Closed
Sunday:
Closed
Reviews of B & Y TOP GLASS LLC
"We went with the lowest of 4 estimates so of course we worried a little. Best choice we could have made at any price! Their service was outstanding and extremely quick. This is a company that takes pride in their work!"
"We had used B&Y for our master bath remodel last year. It was a very custom job and the finished product is beautiful. When it came to remodeling our guest bath this year, I knew B&Y was our go-to company. They did a great job. Very professional and fairly priced. I wish everyone was like them. I would highly recommend them for your next project."
"Prompt and quality service. The price of the glass door is reasonable. My bathroom glass door was installed as promised in 2 weeks. The owner is knowledgeable and he knows what he is doing. Highly recommended this local family owned business. Getting the right profession to do the quality job will save you a lot of time and money."
"I am so impressed by B&Y Glass. I reached out to them after receiving multiple quotes. Sophia was very responsive and able to answer all of my questions with great detail. Their prices were the best of all my quotes and their lead times were great. Their install was perfect and clean. I love my new shower door! I would recommend B&Y Glass to anyone and will continue to use them in the future."
"I came here to get my window repaired: double pane glass. At first the services seemed great, I saw they had great reviews, and reasonable prices so I gave them a chance . They were speedy with the service and got it installed within 5 days, I picked up on Monday Aug 15, 2022. I was so excited to get my window fixed but then I noticed the grid is uneven because it is missing 3 out of 6 shims (the piece that helps align the grid, hence why it isn't even) and there is extra silicone all around the glass. I texted the number listed the following day, and called, however she said "it cant be fixed. After the grill was removed its 99% chance changed already. You can use a knife to cut the extra silicone. If we don't use much silicone, the window could leak" I asked for a discount since the job was completed and done improperly. At this point, I'm not upset yet. She denied me. I tried to continue communicating with her, but she ignored my messages and calls since she recognized my number. Now I am starting to get annoyed. I just want a solution. I had time today to go to the store, Mon Aug 22, 2022 and I confronted her in person. I offered once more if I can have the discount ($50) and she won't have to fix the window or anything. She denied it saying she can't do anything but give me $20 back for a $150 installation after ignoring me. I am upset now because that isn't a reasonable offer. She told me that when they fix the window in general, the grid will be out of place.I know for a fact this is FALSE and I was upset that she failed to mention this BEFORE I paid and agreed to the service. Instead she told me AFTER I texted her about the issue with a face and tone expecting me to know that. She said ALL the windows they fix will be like that, and that no one has an issue but me. She kept telling me, "do we need to continue this conversation because it's going nowhere." I am now really upset but I am trying to reason with her because I just want a fair solution. She won't refund me if she takes the glass back, she won't reinstall the shims, she didn't take responsibility that her technician (who is co-owner) forgot 3 out of 6 shims and she didn't take responsibility for failing to communicate to me about the window not being in 100% condition AND giving me BS excuses as to why it won't be done properly. During our conversation, she would laugh, smirk, walk away, pick up phone calls, and other messages the entire time. There were moments where I had to say "excuse me" several times to get her attention and response. I didn't want to cause a scene, I didn't want an issue, but she was not working with me as the owner of the business. She said that she tells all her customers that the window will not be returned in 100% condition but that everything will be different. However she failed to tell me that before i agreed to it because if she did, I WOULDN'T HAVE GOTTEN MY WINDOW REPAIRED HERE. I was not having it because she didn't even apologize once the entire conversation or sympathizing my issue, the fact that she just didn't acknowledge any issues, is what made me upset the most. Apparently, I am the only one who complained about the grid being uneven and the excess silicone. So if you want your windows fixed but not perfectly done, this is the place to go. We finally came to an agreement, the one I offered in the beginning and I have my 3 missing shims again, and I am going elsewhere to fix my window because it is improperly installed. Attached are pictures of the job done with minimal effort. You can see the gaps, the leaking silicone, and the missing shim along with what the shim is supposed to look like. Even with all that extra silicone, there are still gaps in my frame. Defeats the purpose of a double pane window. I am never coming back here again and I don't recommend their customer service nor installations. I regret wasting my time here, especially as a minimum wage college student, I wasted my money here."
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