VIGO

"I spoke with a very helpful women named Ms. Barbara. She went above and beyond to assist me with my Vigo purchase! You need more caring people on your tesm like her! Thank you, again, Ms. Barbara for all your assistance and thank you Vigo for employing such a knowledgeable employee!"

"Our kitchen faucet has been broken since December of 2018. We have spent countless hours calling & emailing to have our faucet fixed. I’ve purchased replacement parts that I was told would fix the faucet. Then to be told that was not the issue, they sold me the wrong part, and in fact I need another part. This part has not been in stock since January. I have called, emailed, sent videos & photos to try and have my faucet fixed. When you spend over $400 on a kitchen faucet you would expect better customer service. I should have went with moen. VIGO’s lifetime warranty seems to be a joke."

"6 hours later warranty has not been approved. Wasted most of my day. Been on phone hold for 40 minutes waiting on a rep. All for 25.00 warranty part. Several emails requesting info and receipts instead of one clearly written request. Warranty requires video of broken part. Warranty person couldn’t enlarge attachments so I had to send at her request three times. I would not recommend this company for anything."

"I ordered a shower door and base together as a combo unit. The base failed partly due to its install. I'm more than happy to pay for a new base but no one can order it for me. I spoke to them on the phone and they told me I could order it directly from them and to e mail them the original order with my request. They responded to my e mail that I needed to order it from the online outlet I originally ordered the combo unit from. When I responded to that e mail pointing out the inconsistency what I was told on the phone they did not respond. I spoke to the online outlet I originally ordered it from and they tell me Vigo won't sell them the base directly. I brought up my frustration with Vigo and they mentioned they've been hearing this from other people as well. It's disappointing to not be able to buy this part separately and disappointing to get different response over the phone than in e mail. I've spent hours trying to get a replacement part and haven't been able to make any progress."