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Casa Hardware & Locksmith Inc.
2748 Broadway, Manhattan, New York,
About the Casa Hardware & Locksmith Inc.
Casa Hardware & Locksmith Inc. is a one-stop shop for all your hardware and locksmith needs. Conveniently located at 2748 Broadway in New York, New York, our store offers a wide range of products and services to help you with your home improvement projects and security needs. Whether you're looking for tools, building materials, or need assistance with lock repairs or installations, our friendly and knowledgeable staff are here to help. Visit us today and experience top-notch customer service and quality products at Casa Hardware & Locksmith Inc.
Photos of Casa Hardware & Locksmith Inc.
2748 Broadway, New York, NY 10025, United States
Opening hours of Casa Hardware & Locksmith Inc.
Monday:
09:00 - 20:00
Tuesday:
09:00 - 20:00
Wednesday:
09:00 - 20:00
Thursday:
09:00 - 20:00
Friday:
09:00 - 20:00
Saturday:
09:00 - 20:00
Sunday:
10:00 - 19:00
Reviews of Casa Hardware & Locksmith Inc.
"Called to find out when they closed. They said 6:45PM. I arrive at 6:40 to buy one item. They refuse to open the door. When unlocked to let out a customer, I told them "It's before 6:45, all I need is a caulk gun, it will take less than a minute." The guy shut the door in my face and locked it. Awesome."
"BLUF: 2 veteran/students sold defective tools, $40 wasted, no returns allowed, apathetic customer service. Don’t bother here, just buy from Amazon. Summary: On 9/23 at approximately 4:45 - 5pm, my room mate and I purchased two 5/32 masonry bits. Ten minutes later, we used them and both immediately blunted. Went back immediately, asked for a refund, was denied by the cashier (who offered an unintelligible excuse.) Had to buy two more 5/32 (this time, Irwin “Impact Masonry Bits”) to finish simply the job, and the first blunted almost immediately, but we were barely able to finish the job with the second one. I left the receipt for the first two bits at the store, told them there’s no point in giving receipts if returns aren’t accepted. I understand “unopened” items are eligible for returns within 7 days, but what about cheap and “built to fail” items? Selling cheap tools that will break on first use and then rejecting returns feels like a scam to me. Actions taken: Not going to bother with asking for a refund—will eat the $40 cost (for all the bits), and shop off of Amazon in the future. At the very least, if I’m sold a cheap, flawed product, Amazon has a solid return policy. If small businesses want to compete, they have to operate with integrity. I simply don’t have enough time and money to go through that again—I’m a student and veteran operating on a budget."
"The worst! Made 10 keys here and had to bring 3 back to be polished, and when the still didn't work and i returned 3 days later, they said I had exceeded their 7day return policy and wouldn't fix them. GO ANYPLACE BUT HERE."
"Unhelpful, dismissive and won't take returns, despite posted policy. I needed a piece of pipe. Employee completely unhelpful, just said aisle 4 downstairs. I finally found one. Was the wrong piece, so I tried to return it (totally unused) 30 minutes later. Same guy says they don't accept plumbing returns, it's their policy. Posted policy doesn't list anything like that and says all other items are returnable / exchangeable in 7 days. He says look at the bottom [of the posted policy] -- "ask for details". Next day, another guy also refuses and says see the manager Antonio tomorrow. The next day, the same guy from the first day refuses and doesn't know about Antonio. This time he says Ali is the manager, maybe he'll come in tomorrow, he might come in, might not, can't have him in just for me. (I think they are both just lying.) Again, as for the policy, he said look at the bottom and "I can't list everything, it's too long". Told him I'd dispute with the credit card company. He didn't care. It's obvious from all the reviews that they're actual policy is that they don't take any returns, period. Will dispute this with my credit card company and file a complaint with the Consumer Protection Bureau."
"Purchased a toilet seat, asked for white, they gave me what looked like very pale blue. I pointed that out to store clerk, he said it's definitely white. Took the seat home, compared to my white bowl it was very blue. Took it back, showed the clerk a photo to compare as well. Refused refund because package had been opened."
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