SNIPES 136 West 125th Street, Manhattan, New York 10027

"Brought 3 pairs of sneakers gave the cashier my email for receipt and it was never sent. My daughter changed her mind about her sneakers and I can't even exchange them. $228 wasted"

"No one to call... there is this outside NY number . You can call all day it rings for about 2 min and then hangs up. NOONE WILL ANSWER !"

"Since this location opened the customer service has been at an all time low. When you ask for help everyone seems to be annoyed. No acknowledgment, no eye contact, sometimes no greeting. They’re always short staffed. I waited more than 30 mins once before actually getting acknowledged or serviced. If it wasn’t because it was a Christmas gift that was requested, I would’ve walked out. Pleaseeee hire more people. It’s obvious you guys need the help and for the ones that are working there they seem annoyed when they have to do their job. Please hire more people that are people friendly and actually want to service clients. The staff seems overwhelmed. The attitude you receive when you ask for help, is mind boggling. If you guys are trying to stay open for business, PLEASE DO BETTER!!! This is my first review ever, so yeah I’m annoyed. Smh I went over to jimmy jazz and the customer service was beyond amazing. Everyone was attentive and ready to help."

"The workers here are professionals and helpful. Time is a factor for me and I was in and out. The girl at the register thank you for all your help. Im one happy customer."

"I don’t like the fact that they give you a number to call and they don’t answer the phone at all. I can’t even check on the order I made and was told to call. As for customer service they are great in store. They are very helpful and store is very clean and organized. They just need to get the phone situation straightened out."