Chipotle Mexican Grill 444 New York 211, Middletown, NY 10940

"Bryan / Brian went above and beyond, he is exceptional and so charismatic and kind! We tried to place a delivery order on the app and it kept cancelling it- I called and he advised us that they actually don't do delivery - the app sends it to a third party app and then declines it. He apologized for the inconvenience but it was all good, we appreciated the information (and getting to talk to a person!). We placed it as a pick up and went to pick up the order and when I went to leave the bag broke and two of the items fell out and hit the ground. No one came to help me and then all of a sudden he was there helping and said they'd remake the whole order (6+ items). I told him no no that would be a waste of all of the food, only two things touched the floor. He was so kind and quick to act, even offering to do the whole order over again. Absolutely phenomenal service from him- thank you!!!!"

"EDIT TO ADD THE WORST PART: you have to shimmy past the HOT grill that they place in the way of the bathrooms to use a disgusting bathroom with no soap. So the staff isn't even washing their hands and there's no way this grill isn't a safety hazard. Came in for a quesadilla but you can't order one in person, only on mobile. I don't understand that at all but it's not the staff's fault so we said "okay we'll order it on the app" and sat down. The tables were all dirty and the staff kept looking at us and were obviously complaining that we had chosen to place a mobile order. Very rude. Only one employee was making food out front, one employee was making mobile orders, and 4 others were closing the place down, but they're still open for 2 more hours. Waited 20 minutes past when the app said it would be ready (30min total) for one bowl and one quesadilla. While we were waiting a customer asked an employee "is that rice fresh?" And the employee says "no. I mean, kinda"...... run far away from this location, don't waste your hard earned money for rude service, a 30min wait, dirty tables, and "no, kinda" fresh food. When we did finally get our order it was missing half of the food and we had to wait all over while they dug through all of the mobile orders bag to try and find it."

"The staff needs work, most are rude. The place needs to be wiped down more frequently. They also need to give just a little more food to make it worth the price. Whoever manages this place needs to get their team to step up big time!"

"I don’t know if the staff can’t read or they simply hate their jobs but they can never get a ubereats order right, this is the 3rd time this week they messed up my order and it’s just annoying at this point. This last order clearly said I wanted a bowl and I got a burrito. I can’t eat the tortilla because I can’t eat gluten therefore a complete waste of time . How do you put a order sticker on a burrito that clearly says a bowl. Smh i think they can’t read at this point because this is ridiculous and frustrating. The best part is you can’t even call them so I’m sure orders been messed up all week with others as well. Close down if you can’t learn to service the public correctly."

"While the food I did get was pretty good, it was definitely smaller than what you are paying for. I had maybe half a cup of protein and everything was pretty much in the center leaving the bowl almost empty on the sides. I've had this happen on multiple occasions and unfortunately I think after I use up what rewards I have left I'm done with them..."