ZARA Broadway, Manhattan, New York 10023

"I like this Zara store it is a very busy store compared to other locations around the city. However in general I am starting to worry about Zara’s quality. I bought a $50 coat here and it is already starting to look overused just after a few wears."

"They are so slow and never have enough people on the registers. I have tried to shop here 4 times in the last month and had to leave. They never open the register downstairs and the line moves so slow. They're always busy taking online returns. The kids section has nothing for boys 0-24 months is very limited compared to the girls section. I give up after today trying to get something on my lunch break and feeling like the line was getting longer the longer I was shopping and not moving. For an area with low foot traffic it's insane they can't move the line faster. Will be going to Hudson yards from now on."

"I believe they changed the girls on the floor because the ones that work here now are the worst, they don’t even bother to help you at all. The girl that stay in the fitting room every single time I’ve come here finds excuse after excuse about actually helping and doing her job. They don’t even deserve the 1 star, maybe just for people that work the cashier they’re the only ones that have some sort of idea as far as customer service other than that they suck."

"Not a pleasant experience at Zara. Management n associates have no regards or understanding for customers. Poor customer service. Not knowledgeable or aware of their own policies n rules. They do what they can to get rid of you. I tried to do a exchange. It was within 30 days and I had the receipt. By the policy of what I read it’s by choice to give a receipt or any other proof is acceptable. I was denied an exchange or return due to their lack of service to accommodate me. Their products can become defective such as the bracelet I purchase n they broke after two weeks. I put them on and two of them cracked. That’s not my fault. It’s manufacturing issues. Why am I being denied any service or to dispute n file a complaint. I called headquarters n corporate, they said I have to go in the store n complain. There is no accountability or responsibility from Zara. I want a return or store credit. Horrible customer service from the company. Low standards. Their fashionable clothing stores with good deals are a shield to cover their lack of responsibility to customers."

"7/8/21, Great sales, you always find unique styles that encourages the spirit! I found 2 culture Long knit shapely dresses. I imagined holidays dinner parties and opening at Lincoln Center!! This is also to prepare body to adorn these $ 35 creations!! I love the Zara Sales. I also bought 2 or of boots and 1 pr.of shoes on line. Delivery to my home was free. Good buys."