Valvoline Instant Oil Change

"SLOW, really slow. 15 mins wait per oil change is a lie. Valvoline charges higher price for the oil change, but I’ll bear it with the quick service. But waiting for more than an hour and with this price?No"

"Super accommodating staff, you can tell they care to earn your business - they’re welcoming, accommodating, and no appointment needed. This was my second time visiting. The staff left a positive impression the first time: I could stay in my car and in a few minutes I was ready to go. This time I rolled in at 5:53pm and even though they closed at 6pm that day, they waved me in. I was sure they were going to turn me away, and I wouldn’t have even been mad at it. I was just trying my luck. But I was so pleasantly surprised! Again, it was quick and comfortable. Thanks to everyone who works there and fosters a culture of helpfulness."

"These folks are awesome. I usually don't have a lot of time to get my oil changed, so I rely on them during my work lunch breaks. The team over here is always good and keeps my car running well. Thanks!"

"Manager purposely tried to force people to purchase synthetic oil. The regular oil was 49 and with $10 coupon is 39. I didn’t have time to argue but they just don’t want to sell you regular oil. They have obscured the price board with a tree. Instead I spent 75$. I dont want to say anything about the manager because I dont want anyone to lose her job because of me. Please don’t go to this place, because they advertise deceptively. They say your car requires synthetic oil when I have been using regular oil for 7 years in the car. I will never visit this place ever again. Manager runs a bad shop with hard selling tactics. Awful. I know I will get the standard reply for the store to send the VIN. I am not going to do that because I am not doing this to get the money back, but to make sure that YOU and store manager is receptive to customer's economic realities. If your 'System doesnt show up' with regular oil, this is NOT a permission to loot the customer. Valvoline and Store manager are complicit in this loot. You MUST give customer the regular oil choice before you start with your oil change process. If you don't then the corporate is as guilty as the Store Manager. will NEVER go to this place ever again. Standard response will just irritate further."

"Manager, Layla is Rude, Arrogant, condescending and unhelpful. Very Poor Customer Service by Manager. I would give it less stars if it would allow. My teenage son presented a coupon, and it was wrong. He was pressured to pay the full amount. When I spoke with Layla, the "manager for 10 years" said she could not credit or refund him. I asked who was above her, and she said "No-One" Because he was expecting to use the coupon, he had $30 cash and only an American Express gift card. Layla refused to credit the $25. She said you cant refund a gift card, I asked for the cash then and she refused. I called AM Ex and they said it is like a regular card and yes, they can credit it. I went to the place in person, where she was as rude and arrogant as she was on the phone. I asked her to give it a try, and she said she has tried in the past. I asked her to try again, if not, I would dispute the charge. She then wanted to see the car, which my son had, since there are cameras and he brought the car in. Yet another excuse. One of the employees tried to explain they needed the VIN number and she got mad at him. Even though, the receipt has the VIN on it, which was not acceptable. My son was not able to get there in the 10 minutes they would be closing. I told her we would be back tomorrow morning, and she said" no= it cant be done then, and she was not waiting the 5-10 minutes for him to get there". Is there really how you should do business?"