Toms River Volkswagen Service Center

"I received an email saying I would receive 10% off midweek maintenance. I used the link in the email to schedule, and wrote a note that they should make sure to apply the discount. I afterwards looked over the receipt to see if the discount was applied and it was not. I called and spoke to David who first said he never sent out such an email. After I forwarded the email to him he said he never approved that email. And that I should have printed out the email when we came with the car. Service here is generally good but expensive. And if you plan on getting any discounts don't be fooled!"

"Ryan was great, kept me updated on our 2019 Jetta, got it done in one day!! Thank You Ryan!!"

"Caution! Last time I will use Toms River VW. My daughters 2015 Jetta Sport went in for a oil change. $90 for oil change and they told her she needed an Air Filter ( I Already replaced it the day before) Spark plugs for $300 (she has 49K miles, manual states 60K replace) and stated she needed front brake pads and rotors $600.00. Told them to finish oil change and write up estimate for items. Took her car to another shop. They stated plugs were not needed yet and that the front brakes were still 50%. Rear brakes were about 15% and suggest replacement. Replaced rear pads and rotors for $305. I have purchased multiple VW from this dealer and serviced them all here. At one time we had 3 VW in household. Will never use dishonest dealer again. Beware! She stated service writer was nice though while trying to upsell."

"Called on Jan. 3rd to get an appointment to repair the climate control on my Passat and was told that the earliest available appointment was January 26th? In 30 years of driving I've never waited 3 weeks to get an appointment to repair my car."

"I thought I was gonna be there for hours, but it was very fast, roughly an hour, and I was out. Nice people working there."