Jack's Body Shop

"Title: A Seamless Experience with Jack's Body Shop: Speed, Customer Care, and Convenience I recently had the pleasure of entrusting my vehicle to Jack's Auto Body, and I must say that my experience was nothing short of exceptional. From the moment I walked through their doors, I was met with a level of service that far exceeded my expectations. One of the standout features of Jack’s Body Shop is their remarkable speed in completing repairs. Despite the unfortunate circumstances that led me to their facility, they managed to provide a fast turnaround time without compromising on quality. I was relieved to have my car repaired and back on the road sooner than anticipated, thanks to their efficient and skilled team. The customer care at Jack's Body Shop is truly commendable. The staff members were not only friendly and professional but also demonstrated a genuine concern for my satisfaction as a customer. They listened attentively to my needs, addressed any questions or concerns I had, and provided clear and thorough explanations of the repair process. Their dedication to ensuring my peace of mind was evident throughout the entire experience. Additionally, the daily updates I received via text messages were invaluable. Each day, I would receive a message detailing the progress made on my vehicle. This proactive communication allowed me to stay informed without having to constantly reach out for updates. It made the process much more transparent and gave me confidence that my car was being well taken care of. One aspect that truly set Jack’s Body Shop apart was the convenience of having an Enterprise Auto rental onsite. While my car was being repaired, I was able to easily pick up and drop off a rental car right at their facility. This streamlined process made it incredibly convenient, especially considering that the cost of the rental was covered by my insurance. It saved me the hassle of arranging alternate transportation and made the entire experience hassle-free. In conclusion, I cannot recommend Jack’s Body Shop highly enough. Their fast repair turnaround time, exceptional customer care, daily updates via text messages, and the convenience of an onsite Enterprise Auto rental made the entire process smooth and stress-free. Jack’s Body Shop exemplifies professionalism, expertise, and a genuine commitment to customer satisfaction. If you find yourself in need of automotive repairs, I wholeheartedly recommend entrusting your vehicle to Jack's Auto Body. They will exceed your expectations and deliver results that will leave you impressed and satisfied."

"Best bodyshop in the Toms River area! The family and I have used Jacks for decades. There is even an Enterprise Rent a Car located in the same building. Very modern shop with the best,and most knowledgeable employees in the business."

"This place has changed. Used to be very good and has went downhill. They will speak to you very nicely and yes you to death. In the end they are out for themselves. The customer service is in the toilet. There is no communication between themselves. They do not know how to run a business from the corporate office to the person that runs the credit card through the machine. They kept my car for a month because they didn't do a preliminary evaluation and just went off a estimate from the insurance company. So when the found more damage it sat there until insurance approved additional repairs. When I specifically asked them for help because I was taking vacation days to fix my car because I did not have rental insurance (not their problem but just asked what they could do to get it done as soon as possible). No sense of urgency was given to me what so ever. Got a call a week and a half after dropping off the car that I had to come sign the paperwork before they can work on it (signed the paperwork day after I dropped it off no one put it in file). For all my issues and my 10k repair I asked for a $200 gift card. I was offered to get my car detailed before it was picked up. I took what I could get. The next day I called Scott and explained that it wasn't detailed that the seats were just wiped down. He's like u should have called me when you picked it up and I would have had them fix it or you can bring it back. Scott if read this or for anyone else who reads this can you explain to Scott that it is then just a further inconvenience. This man did not seem to grasp that. I have had my car repaired there more times than I can count and you blew it! GET YOUR ACT TOGETHER JACK'S!"

"Let me start by saying in 40+ years of driving this was my first accident. I wasn't sure what to expect. In the office the first woman at the front desk was a no nonsense person. You can tell she's experienced at her job and very direct. No idle chit-chat from her. However, the young lady who took the initial repot from me to the man who returned the car (my Gracie) to me; they both were professional and friendly. The young lady kept me informed on the progress during the whole process. The shop did great work in a short period of time. I would definitely recommend Jack's Body Shop. Thank you for your great service ."

"Mike was the gentleman who helped me with this process from the start. I had an appointment for an estimate and he promptly started and explained to me throughout reviewing the car what he saw. I appreciated that he took the time to explain the repairs to me. He explained in detail how long the parts usually take to come in and he assured me that they would start repairing as soon as the parts were delivered. The front desk women were very helpful giving me updates on my vehicle and also being in contact with the insurance company. Jacks Body Shop and their staff have made this stressful process so much easier for me. Of course I will continue to use Jacks for my repairs etc, this is now the second vehicle of mine that they have completed work on. Along with 3 other family members cars they have repaired. Thanks again Jacks!!!"