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Global Hyundai Service Dept.
1099 U.S. 22, North Plainfield, New Jersey, United States
About the Global Hyundai Service Dept.
Global Hyundai Service Dept. is a trusted car repair institution located at 1099 U.S. 22 in North Plainfield, New Jersey. Our skilled technicians are dedicated to providing top-notch service for all Hyundai vehicles, ensuring they run smoothly and efficiently. Whether you need routine maintenance or major repairs, our team is here to help. Trust Global Hyundai Service Dept. for all your automotive needs.
Photos of Global Hyundai Service Dept.
1099 US-22 Suite B, North Plainfield, NJ 07060, United States
Opening hours of Global Hyundai Service Dept.
Monday:
07:00 - 18:00
Tuesday:
07:00 - 18:00
Wednesday:
07:00 - 18:00
Thursday:
07:00 - 18:00
Friday:
07:00 - 18:00
Saturday:
07:00 - 17:00
Sunday:
Day off
Reviews of Global Hyundai Service Dept.
"Before even speaking to anyone on the phone, I was already frustrated because none of the local auto shops had a 12v battery replacement for my PHEV, and the very long hold times on the phone only made things worse. However, when I was transferred to Hugo, the service manager, he made sure to listen to my frustrations and he did everything he could to provide me with excellent service. He was extremely understanding and did everything he could to give me a positive experience. Thanks, Hugo!"
"Absolutely horrible. I bought a new Hyundai from there in 2022. The experience was not great. I should've run from them but due to the car shortages figured it was everywhere. After speaking to many others who have purchased vehicles in the last 2 years, it's not standard. It's there. On top of that, the service dept. is absolutely horrible. They are always packed, always overbooked. I have no idea why so many people continue to use this place. A basic oil change there takes no less than 2 hrs. Expect to wait anywhere from 2-4 hrs. Always the same excuse-we're really backed up. Obviously whoever is scheduling doesn't know how to. In any event-nobody who has an appt. should have to wait 3-4 hrs for a basic car service. Management doesn't care which I assume is why the place is run like it is. Do yourself a favor and run from this place. If you want a Hyundai buy from a different dealer. If you bought a Hyundai from them go someplace else for service. The photo is from the service department waiting room. Certainly not true the customer comes first based on my experiences and talking to others theirs as well."
"Very poor customer service. I have a flat tire and unfortunately my wheel lock nut is worn out. I called the parts to check if they have lock nuts. They told me they dont have that but they have master lock nuts in the service department and they will help in replacing the tires. So I towed my vehicle to the service center. After waiting for 20 mins one lady came and told me that one of the employee took all the master lock nut and moved to Florida. And told me that to break it would cost hourly price which is $195. I told her good year would do it for $80 ( i called and asked before coming) . I was frustrated and then before I could process the information she wanted me to speak to his service Manger. Then the Manger says a difficult version. He told me we don't have master for all wheels. And we have a fixed price. I told him about his employee taking all lock nuts and now you are charging the customers. He is like not true we have lot vehicles and we won't have it for every vehicle. I asked him why didn't you say that on the call , I would have towed the vehicle to the Good year tire! He is like we can't provide all information over phone. It's a very simple thing I had the lock nut unique identifier. They just needed to verify it over phone. Instead they put me in a position where I had to $195 for breaking and 34 for swaping tires. If they had told me that we don't have the master key, then i would have towed my vehicle to Good year tires. And would have paid half the amount. I don't know why customers have to pay the price for lost (one of the employee stole them) master lock nut from their dealership?"
"I recently visited Global Hyundai Service Dept. for a routine service check-up, and unfortunately, my overall experience was less than satisfactory. The most notable aspect was the lack of friendliness among the staff. I felt a noticeable lack of warmth and welcoming attitude from the people working there, which is not what one would hope for when seeking automotive services. Moreover, the waiting area was quite crowded during my visit. It seemed like there were multiple appointments scheduled for similar times, resulting in a congestion of people. This arrangement didn't feel very considerate of customers' time and comfort, as the waiting area was filled beyond capacity. To add to the inconvenience, I found it surprising that the cleaning lady was actively sweeping the floor right in the middle of the day. I approached her and politely requested her to stop sweeping due to the dust it was creating. Unfortunately, my request was not acknowledged, and she continued with her cleaning tasks despite my concerns. All in all, my experience at Global Hyundai Service left me feeling disappointed. The lack of friendly service, the congestion in the waiting area, and the incongruous timing of cleaning activities were all contributing factors. I believe that a better attention to these aspects could greatly enhance the overall customer experience. I hope this feedback can be considered constructively, as I believe that with some improvements, Global Hyundai Service Dept. could provide a much more satisfying service experience for its customers."
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