Bill Kolb Jr. Subaru Service

"ZERO STARS! I have been coming here for years and driving almost an hour to get here. Now I have to write a BAD review. I will delete this once I get my refund. I was there for a full CVT fluid flush and after the service was complete hours later, I was told only half the dirty fluid was changed because we do not perform a FULL flush. We do have the proper equipment, or it was broken not sure on the excuse. Who changes only half the CVT fluid??? Thats like doing half an oil change and saying car is good to go. BEWARE if you go here, you will get only half the dirty CVT fluid changed and not all 12 quarts. Now they will not give me a refund! I had to go to another dealership to get the full flush for $400 and I am out $250. Corporate is fully aware of this and will be looking into this also. I will be filing a claim with the BBB if I do not get my refund Monday."

"Horrible customer service - if there is nothing wrong with your car, this place is great with Lyft services for routine oil changes but if something goes wrong with your car forget it..... Managers will not return phones calls and they provide an inaccurate phone number to call back at. My service rep Al did not explain the services needed and blamed my driving conditions for internal water leakage on a 2 year old car and did not take any ownership from the dealership incorrectly diagnosing my car. I brought my car in for servicing due to internal leakage on passenger side door then 2 weeks later had much more severe water damage (over an inch of water) and they were not taking ownership of missing the root issue before severe damage to my car. I was expected to pay to fix an issue that is known in subaru cars related to the moonroof leakage. No loaner cars were available for use and I had to also pay for using them if they became available. I picked up my car and had the car fixed free of charge at another dealership. When I escalated to the manager of the location, they blamed my poor service on improper staffing without corrective action on my vehicle servicing. Extremely disappointed with this dealer and I will reconsider ever buying another Subaru."

"Thank you for servicing my car today. I’m grateful and enjoy working with people who can right the wrong for excellent service. A misunderstanding was quickly corrected and made the experience a 4 star. Emily, the manager was exceptionally kind and understanding. Thank you so much. Alvaro, thank you for your patience and troubleshooting the issue."

"I had an outstanding experience with Marco and the rest of the service team at Bill Kolb Jr. Marco diagnosed an unusual intermittent noise problem (turned out to be a front suspension issue and was covered under warranty) we had and a few weeks later it seems to have done the trick. It's not just that it was resolved satisfactorily - we all expect that, but his dedication, courteousness and communication went WAY beyond any auto service experience I've ever had. Amazing. The rest of the service dept were also a pleasure to deal with and the complimentary Lyft ride to work went smoothly. Thank you!"

"Horrible customer service!. I have been a bill kolb Subaru customer for almost a decade. I bought a car from them and have had 2 cars serviced many times. When I bought my car the service after I signed the paperwork was terrible but that's another story. On Monday I had an 8am appointment to have break work done. I dropped it off. Around noon I got a text from my service lady she was going home sick but some one would reach out with status. No ever call back. I called 3 times no answer. Then I called the appointment line to talk to a person who tried calling them and they would not answer for her either. Said sent message for them to call me. They did not. So I walked to the service center. Arrived around 5pm 9hrs after dropped off. I was told sorry we didn't get to some one should have called you. Maybe tomorrow. I walked out upset. I then went back in and asked to see Manger. I was put in waiting are for over 20min because Manger was on the phone. While I sat there people went in and out of the office non stop but she couldn't be bothered to speak with a long time customer. Eventually a customer service person offered me a loaner car. I took the car. The manager could never speak to me. I guess I'm not important enough. The next day my customer service worker is back text me in the morning car has no been seen but I will be kept advised. Hour s go bye I text her. Am told has not been seen can't tell me when. I text again at end of second business day. No hasn't been seen and can't tell when it will be seen. I complain that's not reasonable and am given no real explanation other than rhey are working as fast as they can and they gave me a loaner to help me out. That's a lie too they gave me the loaner to get rid of me because I was complaining that they had not seen my car or called me to tell me. Wensday gose bye 3rd full business day no contact from dealer at all. Text Thursday day 4 ask status. Am told on call get back to you soon. 2hrs pass before they reach back out. The text just says hasn't been seen can't give any eta. They keep telling me over and over how great they were to give me the loaner. I didn't want a loaner I wanted my car serviced in a reasonable amount of time. I said I need to have some idea when this will be resolved. I'm told after 4 days with my car and never looking at it no sorry can't but we are so great for giving you the loaner. I told them I would give back the loaner and take my car. When I get there of course my customer service person is not around. I took my car. I text them and said I had been a good customer for almost a decade and thought the service was terrible. I was text back telling me how great they are for giving me the loaner and how they got permission to expedite my services. 4 days never even looked at it is expired service. I've been a customer for a decade how do think they'll treat you? I got the message they don't value my business. They won't have to worry about it anymore!"