New Brooklyn Car Services Inc 390 Broadway, Brooklyn, NY 11211

"Extremely unreliable. I ordered a car at 2:45, told me 5 minutes. called them again, they said 3 mins and it took longer. I finally got into a car at 3:10 the driver gave me the wrong street name but the correct street number and tells me he isn't my cab and kicks me out with my daughter in the rain. The dispacher gave him the wrong destination but he was my driver. All in all, I missed my prenatal appointment that was at 3:20. A 20 min ride away, I would've gotten a uber but I left my cellphone at my mothers home the night before."

"The worst experience ever. My pick up time was for 11am appointment in the city and I live in Brooklyn. The driver came at 11:35am and I didn’t reach my appointment till 1:15pm. I called the base to speak to the supervisor. The supervisor was the rudest and said it was my fault. To top it off I had a spinal procedure and did not have any food, water, or food in a lot pain. I called my health insurance and informed them and now they will not be getting paid for this ride. After the procedure I called for a return ride and was told they are not going to service me. I had to take the train home in bandages and all. Someone should be FIRED !!!!! Taxi and Limousine will receive a call from me too."

"Arrived 30 minutes late with prior knowledge of JFK flight time. Missed flight, unapologetic, driver blamed the company and no discount / refund. Do not rely on this service. Just call an Uber."

"Its not like me to leave a review, but my anger prompted me to write. I called a car today and was told its going to be there within five minutes. We ight minutes later I called asking for an update, and the dispatcher said he'll be there in a minute. The car arrived a full 35 minutes late, i was late for an appointment and when i finally arrived, the driver asked for more money than the dispatcher told me it would be. The reason that really made me write - it's far from the first time this has happened with new brooklyn. I'm sorry, but ya really gotta shape up!"

"We ordered a car yesterday in the morning at 8:45 am to go to my job and they just didn't show up and when I called they didn't pickup at all, after calling 10 times they said the car will be here in a minute, after waiting another while (in the rain) they asked me, the car is not there? after calling an waiting they just said the will send another car but also didn't show up at all, Luckily Uber has an incredible network of drivers and was able to pick me up without much notice. Extremely disappointed in New Brooklyn car service."