Wagon Works Volkswagen & Audi Service

"I’ve had both my R32s worked on here. My first experience was pleasant and decided to return for a pcv valve replacement on my 2nd one. Work was performed as expected but several connectors and vacuum lines were damaged. Car went in with a check engine light which was “looked at” but not repaired for an o2 sensor however after leaving the shop about 5 minutes down the road multiple misfires and flashing lights were detected. I towed the car to my house and found all of my ignition coil connectors broken. Car drove fine not rattles or noises. After they serviced my pcv valve the car makes a horrible rattling noise on start up and remains there until the car warms up or is put in gear. I thought maybe it was chains but after plugging to vcds and examining timing blocks they are all within spec. Not sure if they left something loose or dropped something in timing case but I’m currently in the process of tearing into my car in the driveway to see what it is."

"They replaced timing belt, but damaged fuel line.."

"Hello, here was not good for me. My car has alerted that car pressure was too low, so I went to here after appointment and asked to check tire. He didn't check the tire status properly and just injected air and then he asked 20 dollars. I thought it was such a price for taking his time, so I paid 20 dollars, but the problem was, the day after that day, the alert light was still on. So, I went to there again and asked him what's going on. He said, "I was not responsible to check tire leak, I just needed to blow air." I had been there to resolve tire alert problem and the problem was not resolved definitely and I paid 20 dollars without anything changed. Anybody who is considering to visit here, I want to my experience will be helpful to you. Thank you."

"Jay at wagon works is awesome. Always has the customers best interest, where the dealership will only do expensive big replacements or repairs, Jay is happy to provide appropriate fixes. Pricing is always fair. Despite living in Brooklyn I still drive out (and take the bus/subway home if I need to leave my car there for multiple days). Unless I have no other option you won't catch me at the Audi dealership."

"Made an appointment over the phone for an oil change on my audi thats out of audi warranty, drove in and they promptly serviced my car. The mechanic test drove my car, checked all the filters and oils as well as other basic safety inspection while getting my engine oil changed. Price was reasonable and service was excellent. Thank you Jay and Wagon Works, I’ll be back!"