Ulta Beauty

"Workers thought i was stealing! Walked in this location to use bathroom and worker followed me as well. The alarm went off but there was never any merchandise in possession to begin with. Worker literally walked in stall and walked right out to notify manager. The worker and manager stood outside bathroom acting weird towards me. Made me feel uncomfortable and ultimately ended up not buying anything. Never coming here again."

"Bri helped me today. She was so knowledgeable and understanding. I am so impressed with her abilities and product knowledge. It’s been a while since I’ve shopped at Ulta, but thanks to Bri I will be back soon. Also, the young lady at checkout had a warm smile and super friendly personality. What a wonderful shopping experience!"

"Today is my birthday. I picked up a complimentary gift and showed the sales associate the birthday gift waiver to redeem my gift. She said they ran out of gifts and the one I obtained is not allowed to redeem. Understandable. Anywho, my mom came back into the store to use my $8 in points. 10 minutes later. While waiting in line, my mom and I overheard the sales associate say “ Happy Birthday” to a customer and gave her a gift. I’m so disappointed. Seems like they pick and choose who they want to give a birthday gift to."

"I’d like to start this off by saying Krystal is a sweetheart and has done my hair nicely in the past but my main issue was the manager and Krystal’s lack of communication as a stylist. Krystal agreed to do a particular color highlight in my all black hair and did not communicate any concern towards my request. She made me feel that it was do-able without a doubt. She proceeds w the accent highlighting and only after the bleach processed, she finally tells me that it may not work out. I wanted a vibrant purple and she told me she’d have to make it a dark purple. I was okay with this and understood that hair doesn’t always cooperate— especially dark black hair. She finishes up and the dark purple, dries it, and that dark purple is not showing through at all. It looks like black, there’s no sign of an accent highlight and my hair looks the same as when I walked in, if not worse because there were spots where the dye didn’t take and It caused caramel brown roots and brassiness. I was completely honest with her and said I didn’t see any difference in my hair other than the few spots that I’d have to go home and fix up myself w black dye. I tell her I don’t think it’s fair to charge me for the accent highlights when there’s literally no visible highlights in my hair. I was perfectly fine for paying for the all over color service and tipping her well for her time spent, but I was not gonna spend the extra money specifically for the accent highlights. She had never communicated prior that she may not be able to do this service successfully, and if anything convinced me that it was possible all while then trying to charge me for highlights I did not actually end up receiving. She brings the manager and the manager is extremely condescending (older woman with short hair) the manager tells me I should still pay for the highlights because it took her time and that I was making the stylist “undersell” herself. Your stylist should’ve been honest from the start whether or not it could work. Of course I’d still tip her well because of the time she took but again, I should not pay extra for a service when my hair ended up looking all black anyway along with a few mistakes. The manager was unhelpful, shaming me, and not understanding of the situation from the perspective of a customer. No one should pay for extra for a specific hair service that ends up with them leaving the salon looking the same, if not worse. I had to stop at CVS on the way home for root touch up to fix those mistakes."

"I got my makeup done today for a wedding by Krystal and I wish I could give more than 5 stars !! WOW SHE IS AMAZING !!! I felt so beautiful!! She was awesome to talk to very friendly , helpful and EXTREMELY talented!! If you are looking for an amazing makeup artist book Krystal asap you will not regret it she is so so talented !!! Will continue to recommend her and use her for all my future makeup needs she is amazing !!!"