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DK Dental Group, LLC
124 East Mount Pleasant Avenue, Livingston, New Jersey, United States
About the DK Dental Group, LLC
DK Dental Group, LLC is a trusted dental institution located at 124 East Mount Pleasant Avenue in Livingston, New Jersey, United States. Specializing in providing top-quality dental care, DK Dental Group offers a wide range of services to help maintain and improve oral health. With a team of experienced and skilled dentists, patients can expect personalized care in a comfortable and welcoming environment. Whether you are in need of routine check-ups, cosmetic dentistry, or emergency dental care, DK Dental Group is dedicated to providing exceptional service to meet all of your dental needs. Contact us today to schedule an appointment and experience the difference at DK Dental Group, LLC.
Photos of DK Dental Group, LLC
124 E Mt Pleasant Ave Suite 2A, Livingston, NJ 07039, United States
Opening hours of DK Dental Group, LLC
Monday:
09:00 - 19:00
Tuesday:
Day off
Wednesday:
09:00 - 19:00
Thursday:
09:00 - 18:00
Friday:
09:00 - 17:00
Saturday:
09:00 - 14:00
Sunday:
Day off
Reviews of DK Dental Group, LLC
"Super caring, gentle and thorough . The office always has a calming vibe and everyone is so nice and welcoming. Dr. K and his staff are amazing at what they do and I am glad to have been referred to them!"
"I have been a patient here for years, the service is outstanding and the office is always clean. Staff is knowledgeable and professional. Dr. K explains everything and answers all my questions. Highly recommended!"
"Very nice new office with new equipment. Professional staff front desk staff, proactive and helpful with any forms and information needed for the first visit. Dr. took time to explained in details the results of the Xray and his recommendations for treatment. Overall, very happy with the visit."
"Preface: I like Dmitry Kucher – pleasant and calm personality. However, his receptionist is terrible (rude and zero patient/customer service) – worst ever. If the rating was only for their customer service I would give it a negative (unfortunately 1 star is lowest). However, Dr. Dmitry Kucher, seems to care about his patients and conviction with providing dental care – if the rating was solely based on Dr. Dimtry’s dental care (excluding customer service) then I would be happy to give this a higher rating. However, my rating and review is low because of this terrible customer service experience. If this receptionist stays employed then I would never recommend anyone dealing with her. We're not going back – tons of other dental practices in the area who treat you like a human being. Background: Billing and service dispute as a new patient. Worst ever, phone receptionist intentionally hung up on me when I called about my billing inquiry and rudely interrupted me several times, threatened to call police on me if I showed up in the office, insulted my competency and asked if I know anything about medical industry’s standard practice of care. I only needed a cleaning and was trying to find something convenient and local. My insurance covers two free cleanings a year. Detail: When I first called for a new appointment, I explicitly informed the receptionist for a cleaning only (no interest in anything else). However, after going in for the cleaning, they billed me for both a cleaning and a comprehensive oral exam. I called to understand and to ultimately dispute the billing (for the oral exam). But the receptionist who picked up the phone was extremely defensive. I told her this is not what I asked for when I made the appointment. She said its 'standard of care practice' to provide oral exam for new patients. I was very explicit when I first called to make the appointment that I'm only interested in cleaning. She did not explicitly mention that new patient require oral exams. I told her, she should have been more transparent about their policy (nothing on their website, nor did they mention all new patients require an oral exam).The receptionist then got very defensive and told me she was going to hang-up on me. I told them if they hang-up I would go to their office to speak to them directly because I still didn't finish speaking. She said she would threaten to call the police on me if I showed up. I only wanted to go in and speak to someone in person since the receptionist has no interest or care about what I was saying. She abruptly hung-up. I called back a second time telling her to cancel my other appointment (scheduled for my spouse) - she continued to interrupt me... I ended up going into the office and spoke with Dr. Dmitry Kucher – good guy and explained the situation. He was understanding and apologized for his employee’s behavior (mentions she has a very short fuse – guess she treats all his customers/patience like this). Extremely disappointed and never been threatened by anyone to have police called – especially an inquiry regarding an incidental billing charge. Overall: would never recommend this receptionist/customer service. Although Dr. Dmitry seems to be competent, he still needs to be more transparent about pricing and much better job at hiring quality employees."
"I am very happy with DK Dental. The doctor is nice and competent, he takes his time to clean your teeth. The assistant is extremely kind. Overall job well done. I would recommend them to family and friends."
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