Pottery Barn Kids

"I visited Pottery Barn to look at baby furniture in person. As soon as I walked in the door, I was greated by Christina and immediately asked if I needed help. I explained to her what I was looking to do in the nursery and what I wanted to see. She took me right back to the display, I was able to see everything and she so kindly walked me through the different options and dimensions of everything. Once we had everything picked out, she sat with me at the computer to create a quote and check on delivery dates. We ultimately ended up placing the order right then and there. She made our visit quick, easy and most importantly painless! I couldn't have asked for a better experience."

"Recently went there to shop for cribs, Tina was amazing. Giving 4 stars as the other sales associate working was rude and couldn’t even be bothered to be polite or ask if I needed help or out of common decency state someone would be right with us. If you’re so miserable working with people, you shouldn’t be working in sales! Anyway back to Tina- we will be going back and placing an order with her. She was amazing, helpful, and passionate about the store and products. She was a genuine pleasure to meet and spend time with to discuss our needs. Thank you Tina!"

"Terrible!! Recently made a trip with my family and ended up having items stolen from me within the store. After our purchase we realized a small box we had placed down had been rummaged, the products were gone. We asked the staff if it would be possible for them to review the cameras, we were told "the cameras don't work" I doubted this however it would explain why a staff member stalked us and didn't leave our side while we were trying to enjoy our shopping experience. I'll look for another location that have friendly happy staff, something is seriously wrong at this location."

"This is the worst customer service experience I’ve ever had. For a place that claims to be for families and children they have total disregard for expecting parents. I received a gift that was a duplicate of something I had already received and when I went to return it they told me that I could not. Even though they have issued a gift receipt for it. I told him I was prepared to buy a $400 crib mattress which was four times the cost of the item I was returning. And they did not care. So they preferred to leave me with an item that I could not use because it was a duplicate rather than make an additional $300 from me. As a result I will now go and buy the crib mattress I was going to buy from them, from Amazon. What’s worse is there was a meanness in how they treated me, a focus on telling me about their corporate policies. As a result they lost a customer for life and I will now go buy the crib mattress elsewhere, and as I new parent I will go out of my way never to buy anything from them. What a terrible company with a terrible corporate culture that trickles down to how their employees treat customers with a total lack of common sense."