Once Upon A Child
777 New Jersey 17, Paramus, New Jersey 07652
About the Business
Once Upon A Child is a popular clothing store located at 777 New Jersey 17 in Paramus, New Jersey. This store specializes in gently used children's clothing, shoes, toys, and accessories at affordable prices. With a wide selection of high-quality items for infants, toddlers, and children, Once Upon A Child is the perfect place for parents to find stylish and budget-friendly clothing for their little ones. Visit us today to shop for the latest trends in children's fashion!
Photos
Contacts
777 NJ-17, Paramus, NJ 07652, United States
Opening hours
Monday:
10:00 - 20:00
Tuesday:
10:00 - 20:00
Wednesday:
10:00 - 20:00
Thursday:
10:00 - 20:00
Friday:
10:00 - 20:00
Saturday:
10:00 - 20:00
Sunday:
Closed
Reviews
"HORRIBLE SERVICE, RUDE, and IDIOTIC RULES!! I am absolutely appalled at how this establishment handles things. I had a 3:00 appointment, on a Friday afternoon because that was the only available. Traffic was extremely heavy and my ETA was set for 10 minutes past. When I called to tell them that I was running a little late, they were stern that they only give a 5 minute grace period, anything past that is cancelled. I pleaded with the girl on the phone , but there were no alternatives. So, I stepped on the gas pedal wherever there was roadway without traffic, fearing of getting a ticket, and by the grace of God, pulled in the parking lot at 3:05! When I walked in, I told them that it took me almost an hout to get there from Hobokn, Nj, but they refused to take my items because they were in a bag, not a bin or a box. Its a dam shame because they are missing out on taking in beautiful brand name clothes all because of their idiotic rules that they wont break. Last time I dealt with them, a few years back, the “bin rule” didn’t exist. She told me that it is on their website. Their website was confusing enough to schedule an appointment, n lever mind look up their newest rules!! In fact, when I did call the store because I was having a problem booking ab appointment online, the lady was rude and spoke to me like I was an idiot. I WILL NEVER TRY TO DEAL WITH THESE PEOPLE AGAIN!"
"Not a friendly staff! I got pennie’s for brand new items. This was my first time at this location but I should’ve gone to the one in Fairfield as per the reviews. They couldn’t tell me what they were giving me per item and due to confidentiality.. Which is ridiculous and doesn’t make sense what so ever! The other locations told my family per each items how much they were giving… I will never come back to this location, it was one and done for me. Sad to say beyond disappointed and ripped off."
"The blonde woman with a low pony tail checking the clothes is absolutely nasty. She’s rude and I would never go back there to sell any of my stuff. I had no problem with the price they wanted to give me for clothes but it was how nasty and rude that woman was to me that is the reason I will never be going back. On a positive note, the place is very clean. The prices are really great. The clothes are great and seen as well. Just watch out for the very rude woman. You’ll know her when you encounter her."
"Very unprofessional staff! A young lady at the register seems to not care at all to the fact I had to go 2 times to the store and just because I did not have a bins they wanted me to reschedule. First time i wasnt aware that an appointment is needed, even though the store was empty they didn't took me. Second time I was refused because my clothes were on reusable bags. I kindly asked if they could make an exceptions as I forgot to bring the bins and it was my second time driving half an hour to get there but they did not care at all. I asked to speak to a manager and unfortunately she had 0 knowledge from costumer service. The funny think is that she told me that she was the owner of the store. What a lie! A owner would never act that way and treat the costumer in a way they did. I really hope the owner could read the reviews and realize how nasty her staff is. My clothes were almost all Ralph Lauren, cleaned, ironed and gently used, half of them were with tags but they were not considering it at all. The only thing is I wish I would have red the reviews before going there. Everything they say about the negativity you feel as soon as you step in, it is completely true. I will never go back to that store and I would ask my friends and family to do the same! Stay away from that location and don't loose your time and nerves with unprofessional people. Even 1 star is too much for them!"
"We love the older woman that works here who I believe is the owner but the younger employees who work here are unprofessional and goofing off the whole time as I’m waiting for my buy out. After they finished and offered me my money, they wouldn’t even show me what they were buying from me for that price TO RESPOND TO YOUR REPLY: No, admittedly their behavior did not push back my buy out timing; HOWEVER, your distracted employees did not properly explain to me what they were taking and what they were giving me for the larger items. I had to ask to know what was taken in the blue bins. They held back the blue bins that were filled with items I wasn’t even aware about until I said something. The Fairfield location promptly shows me what they are taking and the breakdown for each item. Your employees who were too busy tripping over themselves didn’t even have the decency nor transparency to show me what was in their bin. So you’re completely incorrect when you claim your employees DID show everything when they did not. When your employees are distracted, they may forget to do things or may not handle business in a professional manner. We’re never doing business with this location again. Hire some professional people and maybe don’t reply to criticism in such a way that causes you to lose business."
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