Pottery Barn Kids,

1200 Morris Tpke, Ste B-110, Short Hills, NJ 07078, United States

"Wow!!! Just when I thought I would get a recording, Anthony answered my call and helped me with my questions. He went above and beyond any customer service I have ever received! Anthony, I hope you have a wonderful holiday because being the best deserves the best!"

"Do not waste your money. Store staff was a pleasure to deal with. That’s where it ends. We purchased a nursery chair and were told it would be delivered within 3 weeks. A week later we were told there has been a change and it won’t arrive until March. When we called we were told they can try to cancel it but we may have to wait for it to be delivered before we can return it? We were also informed if they allow us to cancel, we still have to pay the shipping and handling since it comes from overseas? Do yourself a favor and purchase elsewhere, we thought we were dealing with a reputable company but it’s more of a headache than it’s worth. All the chairs are probably made in the same factory so save money and shop elsewhere. Now we are without a chair and having to fight for our money back 3 weeks ahead of our due date."

"I was talked to in a condescending tone by the older woman seeming frustrated trying to learn how to process a transaction on the register. However, it seemed like her coworkers were also tired of her complaints, so I didn't take this personally. Everyone else was kind and helpful."

"Customer service is severely lacking. My husband and I were obviously checking out gliders, and a pottery barn rep who was helping someone else rudely asked us if we could move so she could show this other couple the glider I (6mo pregnant) was sitting on. She could've just waited 2 minutes as we were actively checking it out to buy. Really soured our experience."

"I ordered a "tower" (bookcase) as part of the Cameron Wall System. It came in good condition and unassembled, as expected. I liked it so much I ordered a second one. The second one came assembled, dirty, and missing a foot. I paid full price for this item. I CANNOT BELIEVE that a company that brands themselves as "upscale" would even CONSIDER charging someone full price for something without so much as a disclaimer that it's used or in an open box. I went online to leave a review and realized, they don't allow for reviews of their products on their websites, and questions asked by customers are not posted publicly. What a shameful company. I will never shop here again."