RK Chevrolet Service

"My husband and I were on our way to a weekend trip to the shore, when we got off the highway and our 2021 Silverado gave us a warning and promptly shut-down and would not restart. After trying to get it started again, the next hour had us maneuvering through police redirecting traffic, two tow trucks (one for the truck and one for our trailer) and a trip for myself and our dog in the back of a cop car to a Target parking lot to meet my husband to assess the damage and make a plan. One hundred miles from home on a Friday, in the hot summer sun, with our dog, a trailer and a dead-in-the-water truck, we were running through our options. Needless to say, we were stressed and freaking out. One of the tow guys told us about a Chevy dealer not far from where we were stranded- RK Chevrolet. My husband was forced to do something he rarely does, he called for help. Enter, Ray. Ray answered the call and immediately went into action. Within minutes, Ray had a few ideas for what caused our problem and was on his way to us, in a co-worker’s truck, so that he could haul our trailer back to the dealership while we waited for AAA towing to get the truck to his shop. While waiting, Ray actually diagnosed the freakish problem and even drove to the local auto parts store, bought heavy duty jumper cables and got our truck started! We drove the few miles to RK Chevrolet, where we were met by the friendliest staff you can imagine. We were literally surrounded by people who jumped to work on fixing the truck. Nataly checked us in and miraculously the part we needed was procured by Ray, and he and Connor fixed the truck right in the parking lot within minutes. The starting of the truck was music to our ears and visions of emergency plans and towing and rental cars went out the window. The entire staff was amazing. They even let Rhys, our labrador retriever, chill out on their cool tile floor as we signed paperwork. We left there and continued on our way to our beach vacation, every five minutes asking each other if the last three hours really happened and raving about the customer service of the excellent staff at RK. They went above and beyond and the Internet world needs to know about the top grade service they will get from these people at this dealership! Thank you! ~Sean and Amanda (and Rhys)"

"The re-program my whole car, due to mixed tire sensors. Great service and very professional."

"Friendly staff, easy to work with. Overall pleasant experience! ☺️"

"I took my c5 in to find out why it would not start and they picked up the problem right away took care of it for a very fair price"

"Wouldn't honor both a GM gift certificate and a GM rewards voucher even though two separate services were done. Should have learned the first time I went there they rotated my tires that has bigger tires on the rear than the front."