BJ's Tire Center

"Worst customer service. It took 2 hours to fix flat. Also, they can’t fix flat tire if you don’t have appointment. How do you make appointments if you don’t know when you will get flat tire. Also, they don’t want to store back donut tire…. Giving excuse that in past customer complaint that donut tire was not properly installed…. Instead of learning from mistake or taking responsibility, they don’t want to put donut tire back…..Bj’s really need to take action as tire center customer service are going down the drain….."

"My father had a leak in one of the tires on his vehicle, he said he’s kept getting tpms alerts and having to fill the same tire but he wasn’t able to find anything in it. He purchased the tires on his vehicle from the location with the protection plans and warranties offered. He arrived today at 505pm to find no one there and signs saying “I’m on my half hour lunch break” and the employee was alone in the shop with no customers waiting or vehicles in the shop and came out to talk to him. He told the employee the issue and the employee refused to bring it in saying “it’s too late” now kind you they’re open till 8pm per google and bj’s website and have contradictory signs saying 10-6 inside. He said come back tomorrow, my father offered 5pm as that’s when he is available for what’s considered an “emergency” repair that should be fit in and they refused again. The employee tried playing a sob story about having to work all day (as if we all don’t) The employee then offered to look at it in the lot, not pull it in and said he couldn’t find anything. My father decided he’s not gonna waste his time bsing with the useless employee and came home I found the nail in less then a minute as pictured Good job bj’s"

"TIRE CARE MANAGER ON 12/6/22 WAS WORST Worst customer care and poor attitude. An older man was at the desk today 12/6/2022. I had come there with a flat tire and asked him if he can fit me in. He looked up the system and said he could not. When I told him i had to go to work and if there were any other center near by he responds with an unintelligent smile that he 'could not suggest other areas due to competitor recommendation "Rules" and because he was an "investor" in the place. I walked out to Walmart and found they had a tire center and they fixed it in 30 min. Such people should not be hired."

"Needed tires put on after dealing with a roundabout with other locations. My wheels would unfortunately not come off through no fault of the tire center employees and they were more than accommodating in dealing with my needs and correcting the problem the best they could. Excellent customer service from the tire center all the way to the main customer service center."

"The tech did a great job repairing a slow leak I had around the bread of my tire. He was very thorough and made sure I was aware of any issues with the other tires. He provided me with a great quote on new tires and made sure my lug nuts met tongue specifications. He didn't try to upsell me and was very thorough and informative he was friendly as well. My only complaint is that wait times were a bit long because he was the only tech working. I feel they need to hire more employees so there are at least 2 people in the shop at all times...it's a safety issue for him to be working alone."