Jos A. Bank 2111 New Jersey 35, Holmdel, NJ 07733

"Had to stop in at the last minute to find a pair of nice casual pants for a wedding rehearsal. I found exactly what I needed in just a few minutes, and ordered an extra pair in another color that wasn't in stock. I was told the 2nd pair would take about a week to be delivered. It took just 2 days! And turns out I chose to wear that 2nd pair to the rehearsal. This place is only a few miles from my home, and is my 1st stop for anything I need."

"*THIS ONE-STAR REVIEW REFLECTS MY EXPERIENCE WITH MIGUEL AND MARIO ON FRIDAY 11/10/2023* I used to have fond memories of using Jos. A. Bank when I found my “interview suit” over 8 years ago at this Holmdel branch, which lead to much success for me professionally. My father and I recently went back and ordered 4 custom made suits. We worked with Joe and Theresa, who were both excellent! On Thursday 11/9/23, I went in for my 1st fitting once the suits were in. Although the pants did not fit quite right, the tailor Marlena did a great job in trying to make it work. The manager Theresa was also great, reassuring me that if the suit doesn’t fit right in the end, they could easily return the suit and get it re-ordered with the proper size to make it perfect. She advised to come back in the following day, and although Theresa wouldn’t be in, the tailor Marlena would and she knows all the corrections that need to be made. On Friday 11/10/23 at 4pm, I went back for my 2nd fitting and Miguel was filling in for Theresa. Right from the start, Miguel was stand-offish, distant and not helpful. Marlena let out my jacket, and I asked Miguel how does it look now. Rather than giving me his feedback, he said you can just check it out for yourself by looking at the mirror. Ok, I thought, no big deal. Looked good to me. Next, the break in the pants seemed off. In fact, the left side seemed longer than the right. There is a language barrier with the tailor who speaks mostly Russian, but she is sweet as can be and communicates acceptably through hand gestures and minimal English words. Rather than Miguel being proactive and guide me or validate my concern about the leg length, he remained silent, unconcerned and had me micromanage for the next 15 minutes confirming there was a leg length asymmetry. When I asked him if he noticed the leg difference from the start, he said of course…and that’s it. No concern about helping me, and I I felt if I wasn’t paying attention, he would just let a client go home with a butchered suit without batting an eye. I realized this in the moment, and kindly asked him if he would like to go help another customer rather than helping me. He responded, the tailor is the one who is helping you, and he actually left! I was relieved he did, he did not carry positive energy and I enjoyed working with the tailor one-on-one. She made corrections and requested that I come back later that evening at 8pm. On Friday 11/10/2023 at 7:30pm, I called the store and spoke with Mario to let Marlena (the tailor) know that I am 5 minutes away and am coming in for the 3rd fitting as she requested earlier in the day. Mario was unfriendly on the phone, put the call on hold mid-sentence, and said he let her know. One minute later, he called me back and he said Marlena was already halfway out on the parking lot and she’s not going to help me with the fitting, and he told me to come back in tomorrow. That seemed unusual to me, and since I live over 20 minutes away from the store and was only 2 minutes away, I told Mario that I will try the suit on any way since she made the adjustments. I was in the car with my wife and two children who were sleeping, and we both thought it sounded strange that the tailor would just leave. I called the store back and spoke with Mario again. I told him I was just pulling in to the Holmdel parking area, and if there was any way I could speak with Marlena. He said you’re in the parking lot, go tell her yourself, and he hung up on me! On Friday 11/10/2023 at 7:45pm, I met with Marlena who was certainly NOT packed up and out the door in the parking lot. She was not rushing to leave and was calm, patient and a professional — unlike Jos A Bank’s Miguel and Mario. I am so upset on so many levels. It’s not about spending over $2000 for “custom made suits” that were not perfect. Things happen and customer service and care always foster a healthy relationship. The frank disregard for a client, and disrespect and misdirection makes me hesitate about ever setting foot in this Holmdel location! SHAME ON YOU, JAB"

"Mario was really annoying and got on my nerves. He was helping me and was very mean whilst. I was on my own selecting shirts and I was doing fine. I know my sizes and I know that slim fit and tailored fit was better for me. He comes up to me and tells me that they are not going to fit me and was freaking out about how they were different. I told him I knew and how they both fit me properly. It took him a while to process that and then he got on terms with that."

"We had an amazing experience here! The staff are wonderful, they were so helpful and fun to chat with. Initially my boyfriend and I went in for a dress shirt, but we asked for some direction and we ended up with a whole look for the event we were going to! And for a steal, didn’t try to oversell us at all! Will definitely shop here again :)"

"If I was able to leave a -5 I would! First issue is the staff. Theresa knows absolutely nothing. She kept my husband on hold for 20 minutes! Where did she go for 20 minutes NO ONE KNOWS! When I finally called she did not know not much about my husbands or my sons rental. Her answer to my questions were “ I don’t know”. She was extremely unprofessional and not knowledgeable at all. Let’s talk about the suit itself! For a wedding it looked like something from a thrift shop and NOTHING was pressed. My husbands suit looked AWFUL ! Absolutely unacceptable. Not only was the suit not pressed the black suit was 3 different color blacks. NOTHING MATCHED! Absolutely disappointing. Oh and don’t think you’ll find any help on the floor because there is no one to be found. For a wedding or maybe anything IMPORTANT I would rate this place -5/10!! Don’t waste your time nor money and forget about calling!!"