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Billy Reid
94 Charles Street, Manhattan, New York, United States
About the Billy Reid
Billy Reid is a renowned clothing store located at 94 Charles Street in New York City. Known for its high-quality menswear and womenswear, Billy Reid offers a unique blend of classic American style with a modern twist. The store's signature pieces embody a sense of timeless elegance and sophistication, making it a go-to destination for fashion-forward individuals. With a focus on craftsmanship and attention to detail, Billy Reid is a must-visit for those looking to elevate their wardrobe with luxurious, yet wearable pieces.
Photos of Billy Reid
94 Charles St, New York, NY 10014, United States
Opening hours of Billy Reid
Monday:
11:00 - 19:00
Tuesday:
11:00 - 19:00
Wednesday:
11:00 - 19:00
Thursday:
11:00 - 19:00
Friday:
11:00 - 19:00
Saturday:
11:00 - 19:00
Sunday:
12:00 - 18:00
Reviews of Billy Reid
"Not a great first buying experience with Billy Reid. I purchased a jacket online without seeing "Final Sale - No Returns" in very small text at THE BOTOM of the listing. I am now stuck with store credit at a store I no longer want to shop at. And I had to pay return shipping (on a very large box) to get that store credit. After handling the item I ordered I have zero interest in anything else from Billy Reid... the jacket was flimsy and cheap feeling and fit terribly... why would I want to order something else from them? Unhappy customer to say the least."
"Billy Reid’s customer service stinks! I bought a very expensive shirt from them with buttons that were riveted on rather than sowed. One of the buttons came apart after only wearing the shirt 4 or 5 times and 2 visits to the dry cleaners. Riveted buttons should never come apart unless vigorously mistreated. I asked customer service if it was possible for them to send it out to have a new button riveted on, which I would have been happy to pay for. They responded, sadly they don’t believe the button could be repaired, but if I could find someone who could do so they would reimburse me for the repair even though in the same statement they fully admitted it couldn’t be done. Really?! Why bother offering? Then I asked them if they could send me a new button assembly so I could attempt to have the repair done properly. They said we don’t supply spare parts for our clothes. Again, really?! The reason you don’t supply spare parts is because you’re over confident they won’t ever be needed. I wish that were the case, but maybe it’s time for you to come down off your high horse and get a grip on the reality that your products are overpriced and cheaply made. I relayed to the customer service representative how disappointed I was with their attempt to make me whole again. All he had to say afterwards was he understood my frustration and he hoped I can get it repaired eventually. Huh? The least he could have done was offer me a discount on a new shirt within the same price range. I’ll never buy Billy’s products again unless customer service becomes what it should be. A word of advice Billy Reid, poor customer service is a virus. I would have continued to spend a ton of money in your store if it wasn’t for the treatment I just received."
"Disappointing! I tried to exchange a Christmas present, current collection with tags, but no receipt. I went out of my way to go to their store in NYC: No chance. A little courtesy on there end would have gone a long way. I was ready to spend and be turned on to this brand, but not like this."
"Great clothes and service. Staff was great, go see Charli Beth - she helped me the day of my visit and was wonderful. Highly recommend a visit."
"Very pleasant experience. Didn't end up buying anything but will likely be back and buy something in the future. Staff who was working was super friendly and gave us a few whiskeys as we browsed the store and listened to their jazz playlist. Solid clothes all around, on the pricey side, but probably something in there you'll love."
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