Todd Snyder NoMad

"Extremely helpful and attentive staff who provided excellent recommendations. Their insights and suggestions were so good that I ended up purchasing several items that I hadn't initially planned to buy. I enjoyed the visit. Thank you! UPDATE Jan 8, 2024: I adjusted my review to two stars due to the problem with delivery. Dec 26, 2023: I visited the store in. Placed two orders after trying the products. The condition says products will be delivered in 7 working days. Dec 28, 2023: I placed two more orders. Jan 8, 2024: After 7 working days, I checked online and nothing has changed with order status. No proactive communication from Todd Snyder. Jan 8, 2024: I reached out to their agent via Chat message and the agent informed me that they are behind 2 weeks. The agent can’t tell me when the products can be shipped. I cancelled two orders. You have attractive products, helpful employees, great stores at good locations, but your last mile delivery team failed you. How sad."

"If I could give zero stars I would. This review isn’t necessarily for the store itself rather for its e-commerce. I ordered a number of items with their Black Friday discount and a few days later got an email that due to volume of orders my order would be delayed. That’s completely fine, I understand that happens and was fine with the delay. However, a few days after that I got an email that my order had been “amended” and they had removed 3 out of the 5 items I ordered. I called customer service to see why they were removed and was told that they were out of stock, so I checked the website while on the call and the same exact items were still available in my size. When I brought this up, the customer service agent said that only one of the three items that was cancelled on my order was actually in stock and that they needed to update their online inventory. So 1.) they cancelled an item for me they actually had in stock and 2.) They are knowingly selling items online that they don’t have in stock. Just shop elsewhere, they likely didn’t want to fulfill the order at the discounted price and decided to just cancel it. A giant waste of my time now needing to return the 2 out of the 5 things they sent. They don’t deserve anyone’s money."

"I have no words to explain how thankful I am for these guys, especially the store manager, Sergio. He went above and beyond to assist me in fixing the suit jacket I wore for my wedding. I will be forever thankful to these guys for their customer service, the best one I have ever experiences as a customer. Thank you, thank you, thank you!!"

"Customer service is absolutely no help. They need to get their policies updated to the 21st century. Technology is way too advanced for a high-end brand like this to be so behind....especially in terms of customer support and experience. When you are paying top dollar for a product, the customer experience should reflect that. UPDATE: My order was not cancelled as they stated in their response. Again, the customer service needs work."

"I had the most amazing experience in this store. Not only did they have beautiful products but they also had impeccable service. Jacob helped us and was super attentive. I recommend any one looking for a full luxury experience to check out this store."