Dunkin' 915 North New Road, Pleasantville, NJ 08232

"They always close early, it says 8PM and by 7 they're closed and can't get anything, or a message will come up that they're closed, and you have to wait a min or 2 because they're hoping you pull away, yesterday they didn't have hot coffee, they never have muffins, and the manager chases any good employees out of there. 4 times a week my coffee is messed up, twice today. I'm so tired of this place."

"Drive in was used via phone app. 1coffee and 1donut ordered via app should not take 15 minutes. Got to speaker waited for rep to acknowledge me then asked if I would be patient for a minute. Said sure and then 4mins later I had to ask if she was still there. She told me to pull forward to window, I did then waited 10 mins for coffee and donut. Coffee was weak. NEVER GOING THERE AGAIN."

"we ordered cookie butter coffees and she gave us two regular coffees. she was nice but, our orders were completely wrong"

"I know Dunkin’ have 0 standards compare to Starbucks you’re basically Walmart and Starbucks is target . Even after new renovation no improvement in service still don’t know how to make coffee my latte cup was half empty when I opened it . After waiting 15 in drive thru when they have only 3 car front of me still missing my coffee and made wait on the side again for latte .its all the time need a new management ."

"Went thru the drive thru around 940am or so today to get my order and ask for sweet black pepper bacon but idk that it came as a side of bacon- so I asked for the sandwich. I was parked and got my food - as I’m eating I find parchment paper in my food. I immediately turn around and go back. I ask for a supervisor bc I found paper in my sandwich -the young man says that they aren’t here. So, a lady named Helene comes up and says she isn’t here she counted money and left she literally worked 7 days. I said how are you running a shift without a supervisor?! Helene says because we know how to open the store. So a few patrons heard that I had paper in my sandwich one guy left and Helene says he doesn’t even get food he gets a coffee it’s not like she found a roach in her food. So she gets confirmation to refund me the money from the manager that was on the phone As I’m getting my refund Helene says well it was an honest mistake I watched them make the sandwich. I hope this location hires more employees and management because a shift without a supervisor is unheard of. I wish I could send video of the piece of paper folded into my food smh I get it we make mistakes but when it comes to folks food it’s nice if someone goes the extra mile to make sure it’s made correctly I"