Pep Boys,

6814 Tilton Road, Egg Harbor Township, NJ 08234

"Recently, I had to replace my Kumho 235/60R18, 103H tires at the Pep Boys shop located at 6814 Tilton Rd in Egg Harbor, Twp, NJ 08234. A few weeks ago, I went to the shop to replace one bad tire because the liner was bad. Although my car is relatively new, after I saw the liner, I had to replace the tire. The customer service informed me that they had the tires in stock and that I needed to replace the two front tires but not the rear ones because the treated depth of the rear tires was good at six, and the other was a little less than six. The technician suggested that I would be okay with replacing the two front tires and doing an alignment, and I agreed. The job was done and I pick up the car. After driving the car to Pennsylvania two weeks later, I noticed that the car was shaking severely. I had to drive back for three hours and take it back to the Pep Boys shop. Initially, the technician told me that the front tires were off balance and the weight was off, which was hard to believe because the replacement and alignment had just been done. They informed me that they would balance again, and the car was ready for pickup on the same day. I picked up the car, but the car was still shaking when I took it for a test drive. I had to return the car to the shop, and they reevaluated it. Now, they told me that the two rear tires of the liner were really bad and needed to be replaced. I was shocked and disappointed because the tires still had another half-life of good use. Now, I wonder if it is the quality of the tires or the shop that did what they did. However, I had no choice but to replace them again, which cost me over $1,200. I picked up the car yesterday and have four new Kumho tires. This experience has left me hesitant to use this Autoshop in the future and spend this kind of money, especially for something that should not have happened."

"I had recently taken my car here to get all of my tires replaced along with an alignment and a full brake job done. The manager Dan was awesome and the rest of the staff was also very nice. All of my questions were answered and I got the best deals. It was very convenient to be able to walk in without an appointment and have my car ready and back on the road much sooner than expected! I was very satisfied with my experience and will highly recommend to others."

"Pep Boys in EHT on Tilton Road have been most reliable for many years for our family. We've had many cars serviced at this location and they have been professional, thorough, informative and kind. They've often steered us away from unnecessary expenses and they do not seem like they are just out to make a buck on an unsuspecting consumer. They offer great discounts and work with you over your financial and automotive concerns. Darren and Jill are very kind, chill staff that display great patience with customers. I highly recommend using their services."

"TL;DR - Slimy sales tactics, general incompetence, and total disrespect for you, your time, and your safety. I highly advise looking elsewhere. What should have been a simple tire purchase was complicated by incompetence and what seemed like shady intentions. When I tried to buy a new tire, the manager tried to work me up into buying a full set for over $800, then he was visibly annoyed when I showed him more reasonably priced tires on their website and got a pair of those instead. The shop also called me up partway through the service to tell me that three of my lug nuts were swollen and that they'd be $25 apiece to replace (a blatant ripoff). The day after, I checked my trunk and saw that they took my spare. When I went back over and asked for it back, the manager claimed they "forgot it" and that the reason they didn't contact me was because they somehow only just found out. I finally got my tire back - or so I thought - because the spare they gave me was somebody else's and I had no intention of risking using it on my car or risking somebody else ending up with mine. When I got my spare tire back after the third visit I told the manager how suspicious all this came across, and that at this point, even if it was just a series of honest mistakes, I have a hard time believing it. Manager just kept making excuses, arguing with me, and making weird claims about the state of my car until I left. It's a real shame because I've dealt with plenty of decent, honest auto shops before, but my experience with this Pep Boys certainly didn't do much to help the stereotypical view you hear about these types. If you've read this far, it should be pretty clear that I can't in good conscience recommend them, and I can only hope for a good shakeup in management."

"Took this car in for a bunch of work Including oil change, tires shocks and other work. Paid for it all. Left the shop only to realize they did not put the tires on or change the oil!!!!. Then they forgot to bolt down the shocks which could of killed someone and they popped off banged( damaged) up the undercarriage and the new shock was damaged also. Took it back and they tried to make good on it only to forget to put the lugs on the rims and said( they weren't there) they tried to keep the newly beat up shock back on until I insisted it be replaced. After 5 trips back and days and days of waiting I ( think) its OK. Photos included of the old tires that I was charged to be replaced and how they let the car leave with the shocks not bolted down. No test drive I guess. Don't let that hack Kevin work on your car!!! Man I'm disappointed over this. No wonder pep boys is folding"