Macy's

"Came here a few days ago and it’s a very big and nice Macy’s. There were lots of sales going on because of it being the week after Christmas which was really cool. The employees were very nice and helpful especially those in the fragrance section which was great. They also have a nice selection of jewelry too."

"Without getting into all the details, they have the WORST customer service imaginable! They literally do not care about you as a customer. Their call centers are outsourced overseas so there is not any real business to customer connection, just a bunch of scripted responses that do not allow any logical resolutions. Just hope that nothing ever goes wrong with any of your orders and you should be fine."

"I always have a great experience. The sales people are helpful and kind. P they're usually great deals on quality products. Doesn't hurt that the Frango mints are the best!"

"50% the time I shop upstairs I find the check out counter unstaffed when I'm need my purchases rung up, with absolutely no employees to be found upstairs. I've brought my items downstairs only to be told downstairs cannot ring up merchandise from upstairs because it's a totally separate store from Macy's. Yet they manage to stay in business. Hire more people!"

"I previously worked at this location and loved it! All of the employees are extremely nice and helpful. They make working here a comfortable experience and enjoyed speaking to everyone. Although while working here I happened to have a negative experience that I would like to share before you consider applying to work here. It is a very physically demanding job, this store requires you to be on your feet constantly. The floors are cement or cement covered with laminate tiles. This can be very hard on the body, especially your back, ankles, and feet. You are either going to be standing at a cash register for hours on end, or you're running around the store helping customers, putting out merchandise, straightening the shelves, cleaning the floor, and maybe even unloading truck deliveries, etc. Even the employees in the best shape seem to go home sore at the end of their shift. Customers can be difficult to deal with at times, but if you stay patient and treat them with respect they will do the same. It is important to remember that we are all customers, even retail employees, managers, and even corporate suits. We all have expectations of what good customer service looks like, feels like, and should be; that being said we can sometimes forget the massive pressures going on with retail employees. Beyond being unappreciated by my employer I was being called "entitled" and "tenacious" after talking to employees about how they like their job. Many of them enjoy their job, which I applaud. A little empathy and compassion can go a long way to making a bad day better, for both employee and customer. I never know what someone is going through, and I must remember my bad day is not the customers fault, and as customers our bad day is not the retail employee's fault either. All too often, attitudes from both parties can truly ruin a persons day, so I remain mindful during my interactions with other employees. Retail sales rarely provide pay and hours that will give anyone a "living wage". Many retail employees make minimum wage at best and live from paycheck to paycheck. Retail is the easiest work to get, perhaps beyond fast food work, although the turnover rate for retail is extremely high. Not everyone will be physically cut out for it or has the personality to be successful at it. Macy's will always provide their 8-hour employees with one 20 minute break and an hour lunch break. Stress kills, your stress levels, at least for me are going to be through the roof. Almost no one enjoys working in retail, it is not a career you would go to school to excel in, it is a "something for now" a "means to an end" job, entry level grunt work. Corporate retail motto is "if you dont like it, there's the door" which is how I was essentially relieved of my duties at this store because I was too "entitled" "tenacious" and "complained too much about management". I did my job and did not make problems with customers, I made sales, opened credit cards, even made some friends while working there. The stress on the body is bad enough, but mental and emotional stress can easily make physical pain that much worse. A stressful job can land you in the hospital with heart issues, make you manifest panic and anxiety when you even think about going to work. I was for the most part in the start a very passionate and outgoing employee, I treated everyone as they would want to be treated. This required treating both the employees, management, and customers with a measure of humanity. You have to deserve the labor are receiving by appreciating the labor you have. Happy employees, make happy customers and happy customers make BIG profits. When I was working at this store my customer service was good enough where I had customers who would ask for me by name. I worked hard, had great customer service skills, kept a clean area, volunteered for more responsibilities, I never took a day off and averaged a good amount of sales a week. After my 2 weeks of experience, not working here is the best decision I made, in my opinion. Thanks for reading this review."