Firestone Complete Auto Care

"scheduled to get my tires balanced and mounted. Got an email 2 hours before my appointment saying cancelled. no phone call, no explanation and the store won't answer the phone. this is very unprofessional. I guess I should have trusted the negative reviews."

"Everytime I come in here it's a new issue. Last time my brother was in there and all he needed was his keys because they finished his services and the guy ignored my brother for 20 min. They keys were right behind the desk all they had to do was give him his keys he did all the paper work. But the lazey employees don't want to help. Came in today. I scheduled an oil change for 12:30 I took of work for that hour bc the guy on the phone said it would take an hour if I wait. I go in and now he tells me it's going to be hours because they were backed up from the day before. Why don't just tell me that on the phone so I don't mess up my schedule like they just did. If you want a simple oil change go right across the street to the jiffy lube. They will have it done quick with no apt. My whole family now stays far away from Firestone. Just filled with a bunch of lazy old men"

"from the moment I made the phone call and made the appointment to going to the shop and waiting for my vehicle was very happy with the service. Moses was a pleasure to deal with .He had a very nice demeanor and was very attentive to my needs. i would definitely recommend this particular Firestone and go back."

"The staff seemed friendly. I stopped in and said I wasn’t sure if they would be able to help me - but was assured that they could. I explained the situation, they said my car would be done by 1:30. I explained that I had to be to work in a neighboring town by 2:15 so that would work perfectly. And here I sit at 2:30 still waiting for me car. If they couldn’t do it in the time frame they specified I wouldn’t have left it. Just disappointed and probably won’t go back to this location"

"I usually come here to change or patch up my tires and that’s about it. They do a great job at it and have no complaints on my end. Haven’t had any other kind of service done yet to give any feedback but I’ll update as time goes on"