T.J. Maxx

"Went in to exchange a pet sweater that was a gift to my friend as it was too large. Upon bringing the smaller sweater to the front, I was told it was not possible to exchange since the sticker was removed and I didn’t have the receipt (it was a gift, again.) I asked if tender lookup would be possible and was told no, I was also told that they wouldn’t be able to look up the item I was returning. I asked to speak to a manager and the cashier referred me to Naomi — someone who wasn’t the manager who claimed she was — who said the same thing without a care. As someone who has worked in retail for many years, I’m shocked by the fact that the cashier referred me to another sales associate when I asked for the manager. I would never do that to a customer! Luckily, the actual manager Jen saved the day and helped me rightfully exchange my sweater. She was a huge help and someone I would always plan on going to if I needed something — instead of not so truthful sales associates. P.S. I also called another tj maxx to resolve this and they said my lack of a receipt or sticker was not an issue, and they would have been able to provide me a credit for the return (which I was fine with). It would be nice if all tj maxxes remained consistent with their return policy that can be found online: which says nothing against returning an item without the receipt or sticker."

"Good evening, my family and I had a terrible experience today, the girl who passed us at the checkout heard me and my family speaking our Christmas language and commented to her co-worker next to her, “they don't understand English, they speak Spanish. ” and she shook her head. Unfortunately for her, I speak English. we were treated with contempt. the country has many immigrants and none of them should be treated the same way we were treated!"

"Nothing in 3xl at all the larget size is 2xl and the run small on most things. There were many items missmarked as well."

"This store manager Julie is dishonest liar and does not follow company procedure. I bought aproduct online and they refused to accept the return . I was told by service that to do the return I have driven all the way and nothing to be laughed at this is dishonest bad business and now they have stolen 300 dollars from me. Her name is Julie and she is a criminal.... And thief"

"Never seems to disappoint! All the clothes I get from here always end up being super cheap just check out the clearance section"