Sears Appliance Repair

"Frank was wonderful. He was on time for both visits. He was able to diagnose the problem the first visit and order the necessary part. He scheduled his return visit as quickly as possible. He returned today and patiently dismantled the broken part and replaced it with the new one. Frank suggested I run the Clean cycle for the washing machine before placing clothing in the machine. I would NOT have thought to do that, and I appreciate the advice given. Frank was a pleasure to have in my home and I would rely on him again should I have an additional issue. Margo Kunze"

"Service rep who took information did not tell me to keep applicance plugged in during the 6 day wait for service so first service call was wasted. Second scheduled service call was a no show and impossible to talk to a person or get any details on what was happening. The customer interface sucks. (especially with a service window of 8 am to 5 pm--- lost a day of work for nothing) The third call was professional and he ordered parts. The fourth visit was professionally handled and the repair made."

"I can't speak for the actual physical service because I never got that far. This place has absolutely, by far the worst customer service that I've experienced in my entire life. I have spent so many hours on the phone with so many people just trying to schedule the service I wanted (washer/dryer clean&maintain plus replace one part), order a part, send back the wrong part and order the right part... They are so unbearably incompetent, don't understand anything you're asking for, continually cold transfer the call around so that you have to start over again from scratch. The phone tree is also absolute garbage, doesn't have enough options and leads to so many dead ends where you have to just call back again. They assured me the service I was looking for was only going to be like $250 when by the time the service person called me to try to come by when the part they said they would send me hadn't arrived yet, the service person was like wow I don't know why they would have told you that price, it's going to be many hundreds of dollars. Cool. So all of this was a waste and I should actually just get new machines because that price is not worth it. One of the phone customer service conversations was so overwhelmingly frustrating and upsetting that I lost my ability to function and had to take the rest of the day off work. This is so weird for me because I am normally such a calm and patient person, and I really do not like taking off work. Sears is an absolute NIGHTMARE - avoid them at all costs!!!"

"Do not call them! What a terrible experience. We were told over the phone our fridge, with it's dead compressor, was covered under warranty. As a result we scheduled them to come out for the repair. They arrived and the tech told us that the fridge was not covered under warranty and that the repair would cost over $1400 to repair. That's more than a new fridge! We declined since the only reason we had them out was they said it was covered under warranty. Less than 5 minutes in our home only taking the temperature of the fridge and telling us we owe them $150. They lied to us so they could charge a "diagnostic fee". This is bad business, and their customer service has been horrendous since in trying to dispute the charge. I will never use them again, never do business with Sears again, and never recommend them to anyone."

"I can't possibly say enough good things about my tech, Daniel! Dan is warm, friendly, caring, extremely knowledgeable, and goes way above the call of duty to make sure the customer is happy and satisfied. Dan is without exaggeration the best service tech I have ever dealt with for service. Dan is an example of what all service techs should aspire too and he should be used as a trainer to teach all new and current Sears technicians."