Dunkin'

"I arrived at this location for the second time, hoping for a smoother experience. My first visit was chaotic, with a long wait. Today, thinking ahead, I placed an order as I drove south on the parkway. Just 5 minutes away, I anticipated a quick grab of my coffee and Boston cream donuts. To my dismay, neither my coffee nor my donuts were ready; they weren't even in a bag. Surprisingly, the place wasn't crowded; there were no customers around. It's baffling that despite the emptiness, the service was sluggish. I can't help but express my frustration. The contrast between my expectation of a swift process and the reality of an unprepared order in an almost empty space is disheartening. I would have understood a delay in a busy setting, but this situation leaves me genuinely upset. It's disconcerting when even a strategic decision to order ahead doesn't alleviate the wait, especially in the absence of a crowd. This experience, where anticipation met disappointment in an empty establishment, has left me thoroughly dissatisfied."

"This is the all-time WORST Dunkin. I wish there were a way to give a negative rating. Because of how bad they are I attempt to avoid coming here. When I do, I regret it. They absolutely REFUSE to recognize and take orders using reward points. On top of all this, they are the least personable people. They should just hang a sign that says “we hate customers”"

"Awful experience. First time ever writing a review: this warranted it. Avoid at all costs: rude, slow, incompetent personnel"

"Horrible experience. They told me they no longer serve cafe au lait—which is on their menu. And argued they only serve lattes… if one can make a latte, one can very well make a cafe au lait. Staff was not nice and both seem totally unsure of what they were supposed to do. Very confusing experience. Why are the staff not trained in menu items??"

"HORRIBLE, HORRIBLE experience at this Dunkin! The worst I’ve ever had. I was served BURNT hashbrowns and my boyfriends breakfast sandwich had a nasty grey hair in it!! This is absolutely disgusting and despicable! When I contacted customer service, I was told I needed a receipt but the cashier decided to crumble it up and throw it out instead of giving it to us. Do better Dunkin!"