QDOBA Mexican Eats

"The Manager has been very disgusting with her employees, i’ve seen on multiple occasions where she treated this one employee of hers way differently than the others. Even towards the customers i dont understand how she’s still working there, the whole community has this hate towards her based off she’s been managing things. PLEASE DO BETTER"

"Just had the WORST experience I’ve ever encountered at a fast food establishment today at the Qdoba in Tottenville Commons. I had placed an online order for pick up for two burritos, chips and a brownie. My boyfriend ran in to grab our order; before pulling away we checked the contents of the bag and noticed that there was only one burrito and the bag of chips. We went back in to get the missing burrito and brownie and the manager (shorter light brown hair and had a slight accent) asked to see the receipt (rightfully so) I had pulled up the receipt on my phone from the online order and this was not good enough for her, she said she needed the physical copy (not sure why my e-receipt was not good enough. Confirmation number and all) she then starts to remake my burrito all while having the worst attitude. She was barely listening to me as she went back and forth with her employee insisting that she made this burrito already. I explained to her that I wasn’t saying she didn’t make it I just know that I never received it. Then I asked for the brownie that I paid for and she seemed confused that the burrito meal & deal comes with a dessert. This is on YOUR website!! You don’t know what your meals come with?! Completely disrespectful attitude, insinuating that I was lying about never receiving my missing items. I’m appalled at the customer service! Will be taking my business elsewhere from this point forward"

"Food was cheeks. Service was bad. Place looks great tho. They give you a drink for the fountain yet the machine isn’t working. I was gonna go back but didn’t want “bother” them. They could do better. I’ve heard it isn’t a great place but I had to go check it out for myself. Treat your customers better they should be number 1. Also double check the orders and make sure they got everything. Can’t stress this enough. Never coming back! L place L food L service. I must admit tho they were done with the order in 1,2,3. Go at your own risk."

"Just had the greatest experience at this QDOBA location! I’m a bit of an addict and was disappointed to find the discontinuing of the impossible meat over on Woodrow, but when I called this location the woman on the other line greeted me super warm informing me this location still had ! When I arrived it was immaculate. Clean, welcoming, and all that despite the fact I arrived 29 minutes before losing. We were met by the same warm voice from the women over the phone who remembered I called. Food was amazing, environment clean, and one of the best customer service experiences I’ve had in a while. After a significantly long day, THANK YOU! This is my new GO TO location."

"Not sure if there is new management but recently the food is not nearly as good as it used to be, they are stingy with how much they give, and the lady manager is always miserable looking. Not to mention not very sanitary. Saw her making guac and then try it with a chip to see how it tasted… she crunched the chip over the bowl of freshly made guac… gross! I will be going to the woodrow location instead!"