Pronto Pizza Pasta

"I just wanna start off by saying, My family and I have been ordering from this pronto for years now sometimes we even order more than once a week.I live in a two family house so sometimes the side door orders, sometimes the front door orders, but it is under the same account and we leave the instructions of what door to knock at. The way the manager at this location handles things is absolutely atrocious. Like I said earlier, we are very good customers. we've had issues where the sauce and cheese is all over the box. We've had issues where they forgot certain items, but nothing tops what occurred last night. So yesterday I placed an order for two pies and an order of fries for the front door residence,now I was not home when the delivery driver called me. I instructed him to ring the front door that was around 640 at 7:30. and this is not anything out of the ordinary, because they always ask which residence is getting the pizza today. I get a phone call from the upstairs residence asking where their pizza was so now I thought it was a joke because I instructed the delivery driver to ring the front door over 30 mins ago. To my surprise, I was told the pizza was left on the steps without the doorbell being rung, This pizza has been sitting outside in the rain for over 35 minutes. When I called the pizzeria, they tell me the driver did ring the doorbell, but he was instructed to leave it at the steps, if no answer WHICH WAS NOT THE CASE WHO WOULD TELL THEM TO DO THAT WHEN ITS RAINING!!!! So now I go back on my ring camera, and I see the kid climb up some stairs and place it he didn't even get to the top. So now the manager gets on the phone, screaming and yelling that he is not replacing the pies or giving a refund when his staff member made a mistake and I even told him I have the footage that shows he only walked up three of my steps and left the pizza. They do not know how to run a business, and they should be so ashamed of themselves because we will no longer be ordering from them. The owners should be aware of how their management is so rude and they don't rectify problems that could've been avoided. I've had other run-ins with this manager, like when the pizza sauce and cheese was all over the side of the box. He turned around and asked me why I ordered twice in one day. Like is he a moron? He's complaining that I'm giving him business more than once and what did that have to do with the fact that the sauce and cheese was all over the box? Just another example of how poorly this manager handles things, and we will be looking for a new pizzeria! do not order from here"

"Ordered the other night as we do often and when I opened the pizza box to get my hero it filled the whole kitchen with the smell of mold, we called and just wanted to let them know about it and maybe get reimbursed for just the hero, the manager immediately said that the place was clean. That's not what we were calling for. He then said he would give us a 30$ credit. But to be honest after the managers reaction to us just wanting let them know their boxes were stinking like mold, we don't want a credit, we just won't be ordering the usual twice or more times a month from them anymore Shame I really enjoyed the chicken marsala"

"Great Pizza and service. Pies are consistently delicious with lots of delicious toppings. Pickup, eatin and delivery available. One block west of Hylan Blvd on New Dorp Lane. If calling an order in make sure you have the right location due to a few different locations on the Island."