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Pep Boys
72 Hazlet Avenue, Hazlet, New Jersey, United States
About the Pep Boys
Pep Boys is a well-known car repair and retail store located at 72 Hazlet Avenue in Hazlet, New Jersey. With a reputation for quality service and a wide selection of automotive products, Pep Boys is a one-stop shop for all your car maintenance and repair needs. Whether you need an oil change, new tires, or a tune-up, the knowledgeable staff at Pep Boys is ready to help. Visit us today and experience the convenience and expertise that has made Pep Boys a trusted name in the automotive industry.
Photos of Pep Boys
72 Hazlet Ave, Hazlet, NJ 07730, United States
Opening hours of Pep Boys
Monday:
08:00 - 19:00
Tuesday:
08:00 - 19:00
Wednesday:
08:00 - 19:00
Thursday:
08:00 - 19:00
Friday:
08:00 - 19:00
Saturday:
08:00 - 19:00
Sunday:
09:00 - 18:00
Reviews of Pep Boys
"Massive failures across the board, from the managers on down. Had my car in for an old change and to look at the suspension. After 5 days, the oil change wasn’t finished ( dash wasn’t reset) and at no point did anyone bother to get me a quote for the suspension work. I had to call almost every day to be told they were busy and couldn’t get to it. An embarrassing level of failures all around. Would never use them again."
"I brought in my Prius because of a busted tire. Although they were overbooked, they were accommodating and communicative. I also appreciate that they cared more for the well being of their workers than my car. Id rather a healthy and happy worker take quality time with my car than not. So they needed to push my appointment to the following day. Next day they took care of my car first thing in the morning. They informed me of an issue that I needed fixing with my breaks. I'm happy they were so vigilant. Thank you Geno, Jess, and Jessica for taking care of me !"
"Patched a punctured tire. Good price, fast service, excellent communication, put spare back in trunk. Only one suggestion: should ask customer for desired pressure for tire or match pressure on all 4. Ended up with manufacturer recommended pressure in patched tire and overfill in other 3. Still, recommended."
"I had an appointment to install 4 tires at 11AM on Friday. When I arrived, front desk told me it would take 2 hours. Too long for this job, but I decided to wait. I came back 1.5 hours later, at 12:30. The car was still outside, a technician was just about to put it in the work bay. 50 minutes later he was done. I complained to the front office about the delay. And the worst thing, the nice lady there did not even understand the issue. She said an "appointment" simply meant they would service my car on this date. She said their scheduling system did not allow for any buffer time should any service take longer. Looking at other reviews, this seems a prevailing culture at the place. People working there seem nice and willing to help, but they simply do not understand the concept of "appointment". Nobody taught them to value customers' time."
"Arraigned to replace tires and drop off at 8am. I asked I should stay or arrange to be picked up. I was informed it takes 2.5 hours, so I left. Heard nothing. Called at 12:30 (4.5 hours later) was told it will be done by 2:30 (6.5 hrs). Not finished until 4:00 (8 hrs). I did track progress on the app, technician wasn’t “assigned” until 2:00. Car interior was FILTHY. The tires were priced well, Pat and Jessica at the front counter are both super nice, but there is a lack of respect of the customers car and there needs to be better communication on timeliness so customer has a reasonable expectation."
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